Tiara Chester
Los Angeles,CA
Summary
Proactive and customer-focused, adept at problem-solving and multitasking, with a proven track record at Teppan Steak House. Excelled in team collaboration and critical thinking, enhancing dining experiences and operational efficiency. Skilled in POS systems and food allergy safety, consistently achieving high customer satisfaction and workplace harmony.
Overview
5
5
years of professional experience
Work History
Server
Teppan Steak House
12.2021 - 02.2025
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shift Leader
Baskin Robins
08.2020 - 10.2021
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Education
No Degree - Emergency Medicine
Ventura College
Ventura, CA12-2023
Skills
- Multitasking and organization
- Problem-solving
- Food running
- Critical thinking
- Customer service
- Time management
- Team collaboration
- Hostess support
- Take-out service
Languages
English
Native or Bilingual
Timeline
Server
Teppan Steak House
12.2021 - 02.2025
Shift Leader
Baskin Robins
08.2020 - 10.2021
No Degree - Emergency Medicine
Ventura College
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