Tiara Colclough
Columbia,USA
Summary
With over 15 years of experience in customer service and operational roles, I possess a wealth of expertise in providing exceptional service and utilizing strong communication and computer skills. Demonstrating a proven track record in efficiently handling high call volumes, resolving issues effectively, and implementing innovative solutions to enhance customer satisfaction. Committed to maintaining high safety and quality standards, I thrive in collaborative team environments where I can contribute to improving service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Sales Representative
Charter Spectrum
10.2024 - Current
- Consistently met and exceeded monthly wireless product sales objectives.
- Prioritized customer satisfaction.
- Educate and engage customers through product demonstrations
- Contributed to shared goals through consistent cooperation within the team.
- Maintained extensive knowledge of TV, internet, wireless products and services across Spectrum and competitors.
Banking Specialist/ Customer Service Specialist
Teleperformance- Bank of America
04.2024 - 05.2024
- Addressed diverse customer inquiries through phone, email, chat, and social media, resolving issues promptly.
- Calmly de-escalated conflicts and escalated cases when necessary, ensuring customer satisfaction.
- Processed payment requests and tracked call details for auditing and reporting.
- Contributed to improvement of service by addressing frequent call issues.
Machine Operator
Koch Industry Invista
10.2023 - 03.2024
- Conducted inspections to maintain high safety standards.
- Maintain customer quality standards, ensuring product reliability and satisfaction.
- Identify and address product defects through thorough inspections, maintaining product integrity.
- Collaborate with team to streamline processes, improving operational efficiency.
Customer Support Specialist
TDB Communications
05.2023 - 09.2023
- Utilized knowledge management tools to provide accurate information and solutions.
- Captured and processed incoming phone data using telephony software for efficient call handling.
- Improved customer satisfaction by addressing and resolving issues promptly.
- Engaged with Veterans and their advocates, leveraging knowledge management tools to provide necessary assistance and support.
Customer Support
Sitel- WEX Health
10.2022 - 02.2023
- Provided high-quality customer service, ensuring participant satisfaction and problem resolution.
- Educated participants on benefits, enhancing their understanding and improving service experience.
- Consistently maintained high accuracy in responses, contributing to overall customer satisfaction.
Customer Service Specialist
Concentrix- OnStar
04.2022 - 10.2022
- Educated new GM vehicle owners on OnStar services, enhancing customer understanding and satisfaction.
- Upsold various products and promotions to inbound contacts, boosting sales and customer engagement.
- Activated in-vehicle technology for new users, ensuring seamless onboarding and service initiation.
Machine Operator
Mohawk Industrials
11.2021 - 04.2022
- Conducted pre-operational safety checks and completed vehicle inspection reports, ensuring equipment readiness.
- Unloaded goods from storage areas and trailers, maintaining efficient workflow.
- Operated RF units and hand-held scanning devices accurately, enhancing inventory tracking.
- Manually handled materials not suited for forklifts, ensuring proper storage.
- Maintained clean work areas and adhered to standard operating procedures.
Education
Associates in Human Services -
Midlands Technical College
Columbia, SCEsthetician Program - undefined
Kenneth Shuler School of Cosmetology
Columbia, SC12.2018
Diploma - undefined
Lakewood High School
Sumter, SC05.2007
Skills
- Computer (Experienced), Communication (Experienced), Microsoft Skills (Expert)
Social media savvy
Presentation skills
Written communication
Goal setting
Customer relationship management
Interpersonal skills
Self motivation
Flexible schedule
Microsoft office
Relationship building
Decision-making
Verbal and written communication
Adaptability and flexibility
Certification
Licensed Esthetician- January 2018- Present
Timeline
Residential Sales Representative
Charter Spectrum
10.2024 - Current
Banking Specialist/ Customer Service Specialist
Teleperformance- Bank of America
04.2024 - 05.2024
Machine Operator
Koch Industry Invista
10.2023 - 03.2024
Customer Support Specialist
TDB Communications
05.2023 - 09.2023
Customer Support
Sitel- WEX Health
10.2022 - 02.2023
Customer Service Specialist
Concentrix- OnStar
04.2022 - 10.2022
Machine Operator
Mohawk Industrials
11.2021 - 04.2022
Esthetician Program - undefined
Kenneth Shuler School of Cosmetology
Diploma - undefined
Lakewood High School
Associates in Human Services -
Midlands Technical College
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