Caressa Armstrong
Louisville,KY
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Small to Medium Business Billing
Charter Spectrum
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Dispatcher/Customer Service
Spectrum
05.2019 - 12.2024
- Basic dispatching
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Assigning jobs to technicians
- Help customers with changes to accounts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Before dispatch I worked in billing helping customer with their bill for 2 years
- Making changes in CSG and at that time Icoms also.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Call Representative
Teleperformance
02.2019 - 05.2019
- Answer phone reset pins nd passwords.
- Assist with getting people online.
Inventory Associate
UPS DISTRIBUTION
10.2018 - 02.2019
- Count all product in tote and verify.
- Send to be packed to the back.
Sale Associate
Speedway LLC
10.2016 - 10.2018
- I was in charge of managing schedules, checking customers out
- Selling candy
Education
High school - High school or equivalent
North Bullitt high school
Shepherdsville, KY05.2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
Timeline
Small to Medium Business Billing
Charter Spectrum
12.2024 - Current
Dispatcher/Customer Service
Spectrum
05.2019 - 12.2024
Call Representative
Teleperformance
02.2019 - 05.2019
Inventory Associate
UPS DISTRIBUTION
10.2018 - 02.2019
Sale Associate
Speedway LLC
10.2016 - 10.2018
High school - High school or equivalent
North Bullitt high school
Ive taken Design course on NCTI
I've taken all 4 RSC courses
I've also taken Plant Design Course as well