Open To Work
Tiara Harris
Columbia,TN
Work Preference
Summary
A versatile professional with experience in mental health care, customer service, administrative support, management,and financial services. Her strong communication skills, technical proficiency, and ability to adapt make her a valuable asset in both clinical and office environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
4
4
Certification
Work History
Mental Health Technician
Youth Opportunity Investments
Tennessee, Tennessee
10.2024 - Current
- De-escalated crises using nonviolent techniques, applying trauma-informed care to foster a safe and supportive environment.
- Monitored and assisted patients with daily routines, providing emotional support and maintaining strict adherence to safety protocols to enhance patient well-being.
- Collaborated with medical and psychiatric teams to develop personalized care plans.
- Documented behavioral interventions and patient progress, ensuring compliance with clinical guidelines to support effective treatment planning.
Administrative Assistant
Department Of Human Services
04.2023 - 05.2024
- Managed front-desk inquiries and appointments, ensuring accurate processing of confidential documents.
- Assisted caseworkers with intake procedures and eligibility verification, streamlining data entry for state systems.
- Maintained organized records, enhancing departmental workflow efficiency.
Sales Account Manager
1st Heritage Credit
11.2022 - 02.2023
- Maintained client relationships while presenting financial product offerings to drive engagement.
- Managed sales forecasting goals and analyzed performance metrics to inform strategy.
- Directed sales support staff to improve deal closure rates for representatives.
Medical Receptionist
Ascension Saint Thomas Urgent Care
03.2022 - 11.2022
- Coordinated appointment scheduling and managed provider calendars to optimize patient flow.
- Assisted patients with check-in and operated multi-line phone systems for efficient communication.
- Verified patient insurance, health history, and demographic data.
Remote Insurance Claims Intake Specialist
Quality Resource Management
07.2020 - 03.2022
- Collected and verified claim data from policyholders and third parties, ensuring accuracy and completeness for effective claims processing.
- Delivered customer service and support, expediting claim resolution and enhancing customer satisfaction.
- Maintained professional communication with stakeholders, fostering collaboration and facilitating smoother claims management.
Assistant Childcare Director
Sumner County Board Of Education
01.2021 - 09.2021
- Created nurturing atmosphere that fostered children's growth and development at center.
- Communicated center policies and curriculum clearly to families, enhancing their understanding and involvement.
- Managed program documentation to ensure compliance with state regulations, supporting quality standards.
Crew Member/Manager
Sonic
Portland, TN
06.2019 - 07.2020
- Supervised daily operations, ensuring adherence to health and safety standards to promote a safe work environment.
- Trained new crew members on service protocols and customer engagement techniques, enhancing overall customer satisfaction.
- Managed inventory levels and coordinated supply orders, ensuring optimal stock availability to support uninterrupted service.
Education
Associate of Applied Science - Bowling Green, KY
Southcentral Kentucky Community And Technical College
Bowling Green, KY12-2027
High School Diploma -
Portland High School
Portland, TN12-2020
Groundwork for Success in Sales Development - SAAS
Google Certifications
Skills
- Microsoft Office Suite and Google Suite
- Slack and Avaya
- EMR and ABS systems
- CRM and QuickBooks
- Trello and Asana
- Jira project management
- Communication skills
- Emotional intelligence
- Conflict resolution
- Teamwork and collaboration
- Customer service excellence
- Professionalism in the workplace
- Problem-solving abilities
- Adaptability to change
- Time management expertise
- Leadership qualities
- Creativity in solutions
- Sales and negotiation skills
- Critical thinking capabilities
- Project management proficiency
- Financial literacy and basic accounting
- Attention to detail in financial documentation
- Loan processing support and claims analysis
- Child development knowledge and parent engagement
- Recordkeeping accuracy
- Team supervision and regulatory compliance awareness
- Crisis management strategies
- Coaching and mentoring techniques
- Staff training and development
Certification
- Basic Life Support (BLS)/CPR Certification
Timeline
Mental Health Technician
Youth Opportunity Investments
10.2024 - Current
Administrative Assistant
Department Of Human Services
04.2023 - 05.2024
Sales Account Manager
1st Heritage Credit
11.2022 - 02.2023
Medical Receptionist
Ascension Saint Thomas Urgent Care
03.2022 - 11.2022
Assistant Childcare Director
Sumner County Board Of Education
01.2021 - 09.2021
Remote Insurance Claims Intake Specialist
Quality Resource Management
07.2020 - 03.2022
Crew Member/Manager
Sonic
06.2019 - 07.2020
Associate of Applied Science - Bowling Green, KY
Southcentral Kentucky Community And Technical College
High School Diploma -
Portland High School
Groundwork for Success in Sales Development - SAAS
Google Certifications