Epiphanie Jackson
Raleigh,NC
Summary
Results-driven Supervisor with over 4 years of experience leading teams and optimizing operations in fast-paced environments. Demonstrated success in enhancing productivity, driving sales growth, and implementing effective strategies. Strong leadership and communication skills, committed to fostering a positive and efficient workplace.
Overview
2025
2025
years of professional experience
2025
2025
years of post-secondary education
2
2
Certifications
Work History
Mental Health Technician
Holly Hill Hospital
07.2024 - Current
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Residential Assistant Leader
North Carolina Central University
8 2020 - 5 2024
- Fostered a sense of community among residents through organizing events, activities, and programs that promoted social interaction and inclusivity
- Ensured the safety and security of residents by conducting regular inspections, reporting maintenance issues, and enforcing housing policies
- 100% compliance with housing policies and regulations, significantly reducing the number of policy violations by 25% compared to the previous year
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Encouraged student participation in community and social university-sponsored programs.
Cleaning Supervisor
North Henderson Janitorial Service
08.2022 - 05.2024
- Managed a team of 7 cleaning staff members, providing guidance and training as needed
- Conducted performance evaluations and provided feedback to team members to improve productivity and quality of service
- Achieved an average customer satisfaction rating of 85% based on post-service surveys
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
Customer Service Lead
Food Lion
06.2019 - 08.2022
- Supervise, mentor, and motivate a team of customer service representatives to ensure high performance and professional development
- Maintain updated knowledge of company products, services, and policies to train employees
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Presented monthly performance reports to senior management, leading to strategic improvements in customer service
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Desk Receptionist
NCCU Residential Life
08.2019 - 08.2020
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by efficiently managing the front desk operations and providing exceptional service.
- Increased overall organization with effective filing systems, allowing for easy retrieval of essential records and information.
- Achieved accurate record-keeping through meticulous attention to detail during data entry and document management activities.
Education
Bachelor of Business Administration And Management -
North Carolina Central University
Durham, NC12-2024
Skills
Office Management
Multi-line Phone System Handling
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Administrative Support
Data Entry
Client Relations
Customer Service Excellence
Conflict Resolution
Professional Demeanor
Complaint Handling
Verbal and Written Communication
Interpersonal Skills
Team Collaboration
Task Prioritization
Team Leadership
Training and Development
Staff Supervision
Performance Management
Critical Thinking
Decision-Making
Crisis Management
Trauma-informed care
Problem-solving
Patient care coordination
Affiliations
National society of leadership and success
Sisters of the Mac
Certification
Mental Health First Aid USA, National council for mental wellbeing
Timeline
Mental Health First Aid USA, National council for mental wellbeing
08-2025
Mental Health Technician
Holly Hill Hospital
07.2024 - Current
CPR/AED Certification, American Health Training
06-2024
Cleaning Supervisor
North Henderson Janitorial Service
08.2022 - 05.2024
Desk Receptionist
NCCU Residential Life
08.2019 - 08.2020
Customer Service Lead
Food Lion
06.2019 - 08.2022
Residential Assistant Leader
North Carolina Central University
8 2020 - 5 2024
Bachelor of Business Administration And Management -
North Carolina Central University
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