Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiara Johnson

Austell,GA

Summary

A server who is dedicated to providing excellent service and resolving issues in a timely manner. Being motivated to keep customers happy and contribute to the company's success is my number one goal. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Waitress

Hooters Of America, LLC
10.2021 - 04.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Waitress

Culture Lounge
10.2019 - 08.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.


Youth Service Worker

Standing Tall Music City
04.2017 - 03.2020
  • Perform intake on new residents
  • Keep daily logs
  • Establish good rapport and teach independent living skills
  • Poviding daily care
  • Maintain discipline following state guidelines
  • Conduct myself in a firm, professional, and non-offensive manner.

Caregiver

Friendship Home Solutions
06.2011 - 06.2014
  • Assisting with household chores and daily living hygiene
  • Planning and preparing for meals
  • Medication administration
  • Supporting clients by acting as a surrogate caregiver when family members or loved ones couldn't be there
  • Assist with laundry if needed
  • Personal hygiene assistance
  • Made appointments for individuals and accompanied them to them.

Team Member

Wendy's
08.2009 - 03.2012
  • Greet guests
  • Answer questions about menu items
  • Providing excellent customer service to guests
  • Preparing food in an up-beat manner
  • Take food and drink orders
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Quickly learned all required tasks to maximize performance
  • Cosmetology license
  • Certifications

Education

Certificate of Completion - Cosmetology

Paul Mitchell The School - Murfreesboro
Murfreesboro, TN
09.2015

High School Diploma -

Whites Creek High School
Nashville, TN
05.2011

Skills

  • Program Support
  • Educational Activities
  • Reintegration Techniques
  • Safety Protocols
  • Progress Documentation
  • Direct Patient Care
  • Medication Administration
  • Dining Customer Service
  • Price Memorization
  • Menu Memorization
  • Process Payments
  • Cash Handling
  • Payment Processing Expertise
  • Client Consultations
  • Hair Extensions
  • Product Knowledge
  • Customer Preferences
  • Hair Conditioning and Styling
  • Beauty Tool Sanitization

Certification

  • Licensed Cosmetologist - Since 2016
  • ABC licensing permit

Timeline

Waitress

Hooters Of America, LLC
10.2021 - 04.2023

Waitress

Culture Lounge
10.2019 - 08.2021

Youth Service Worker

Standing Tall Music City
04.2017 - 03.2020

Caregiver

Friendship Home Solutions
06.2011 - 06.2014

Team Member

Wendy's
08.2009 - 03.2012

Certificate of Completion - Cosmetology

Paul Mitchell The School - Murfreesboro

High School Diploma -

Whites Creek High School

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Tiara Johnson