Tiara Mercado
Bronx,N.Y.
Summary
An Esthetician who is seeking to performing numerous amount of services, aiming to treat a great number of skin conditions and cosmetic concerns. Certified to perform multiple treatments and techniques. One who is open to learn new techniques and knowledge while exceeding client expectancy.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Tribeca ENT & Facial Plastic Surgery
08.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes with multi-line phone system, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Shift Supervisor
CITYMD Urgent Care
05.2019 - 08.2023
- Responsible for opening and closing the site.
- Ensure all team members arrive on time to their scheduled shift.
- In the event of any callout's or shortage of staff, coverage is provided by me and/or other manager.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, patient flow, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Close cash collections at the end of each shift.
- Create schedules, recap daily email, incident reports and work orders for site repairs.
- Engage in one-on-one conversations with team members about performance, incidents, questions or concerns.
- Scribe in rooms (collecting HPI, taking vitals, performing any POC test needed)
- Assisted Medical Assistance with all labs and/or processed labs if a Medical Assistance is not onsite.
- Ensure that cleanliness is performed in waiting area, exam rooms and employee stations.
- Ensure that patients results are entered in a timely fashion, and professional phone etiquette is followed.
- Restock break room, exam rooms and medical supply closet.
- Attend weekly and monthly staff meetings to touch base regarding any onsite concerns/opportunities.
- Update Excel sheets daily (inventory, and attendance trackers, e-logs).
- Answer incoming calls (calls from patients, other sites, or other departments).
Senior PCR
CITYMD Urgent Care
11.2018 - 05.2019
- Maintained a friendly and professional customer service environment
- Sent daily PCR turnover emails for the following shift
- Developed helpful guides and workflow for the team
- Took the initiative to help guide patients to a room
- Managed various office duties such as answering multiple telephone lines, completed registration and established forms, verified insurances, posted copays, and collected multiple bill pays from patients, and discharged patients
- Evaluated patient care needs and maintained patient flow
- Scheduled appointments & sent referrals for other medical specialty facilities
- Updated my PCR team members with protocols, and conveyed changes relayed by the management team such as PCR quality metric minimum expectations
- Supervised others and provided on the job training to new employees.
Eyewear Consultant
LensCrafters
12.2017 - 11.2018
- Greeted and welcomed customers
- Assisted patients choosing frames and lens
- Sent out orders for patients glasses
- Checked and updated patient files
- Replenished stock, and stored/office maintenance
- Monitored daily count of customers
- Maintained filing of all paperwork
- Answered all incoming phone calls and inquiries from customers and patients
- Called patients for follow up with glasses.
Seasonal Attendant
New York Botanical Garden
09.2017 - 12.2017
- Attained knowledge of ticket types for all Garden activities
- Kept up-to-date and knowledgeable on all Garden events and current exhibitions; inform visitors about all areas of the Garden
- Became familiar with admissions apparatus and policies
- Encouraged and carried out membership sales transactions
- Informed visitors about all attractions and exhibits
- Conducted all transactions in accordance with policies and procedures set forth by the Visitor Services Department and the New York Botanical Garden
- Performed other duties as specified and needed by department management.
Education
Licensed Esthetician - Esthetician
New York School of Esthetics & Day Spa. Inc.
White Plains, NY03.2024
College of Staten Island
05.2018
High School Diploma -
Health Opportunities High School
Bronx, NY06.2015
Skills
- Soft skills: Communication, self-awareness, time management and respectful to all peers and clients
- Skin Analysis
- Extractions and Pore Cleansing
- Customize Skincare Regimens
- High Frequency
- Microdermabrasion Treatments (Face and Body)
- Facials (Anti-Aging, Deep Cleansing and Soothing)
- Makeup Application
- Body Treatments
- Waxing (Face and Body)
References
References furnished upon request.
Timeline
Medical Receptionist
Tribeca ENT & Facial Plastic Surgery
08.2023 - Current
Shift Supervisor
CITYMD Urgent Care
05.2019 - 08.2023
Senior PCR
CITYMD Urgent Care
11.2018 - 05.2019
Eyewear Consultant
LensCrafters
12.2017 - 11.2018
Seasonal Attendant
New York Botanical Garden
09.2017 - 12.2017
Licensed Esthetician - Esthetician
New York School of Esthetics & Day Spa. Inc.
College of Staten Island
High School Diploma -
Health Opportunities High School
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