Felicia Glover
Winston Salem,NC
Summary
Reliable Dental Assistant with 20+ years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Offers expertise in sterilization procedures, infection control and oral health care. Team-focused with commitment to providing exceptional care to all patients.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
Carbarras Rowan Community Health Center
12.2019 - Current
- Streamlined appointment scheduling and billing processes, improving overall office efficiency.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Collaborated with other dental professionals to formulate comprehensive treatment plans for complex cases.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
Lead Dental Assistant
Dr. Rafael Rivera, JR, DDS PLLC
04.2015 - 12.2019
- Improved practice workflow by efficiently setting up and breaking down dental operatories before and after each procedure.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Dental Assistant
Dr. Rafael Rivera,JR DDS PLLC
10.2000 - 04.2015
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Monitored patient comfort and safety during dental procedures.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Education
Dental Assistant Diploma -
Guilford Technical Community College
Jamestown, NC08.1996
Skills
- Dental software proficiency
- Diagnostic Imaging
- Patient education and counseling
- Medical office administration
- Dental Radiography
- Digital X-ray expertise
Certification
- Coronal polishing
- Expose Dental Radiographs
- CPR Certified
- DOT Hazardous Materials Training
- Stericycle Training
References Available
Available upon request
Timeline
Lead Dental Assistant
Carbarras Rowan Community Health Center
12.2019 - Current
Lead Dental Assistant
Dr. Rafael Rivera, JR, DDS PLLC
04.2015 - 12.2019
Dental Assistant
Dr. Rafael Rivera,JR DDS PLLC
10.2000 - 04.2015
Dental Assistant Diploma -
Guilford Technical Community College
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