Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Tiara Reivas-Mayhew

Brentwood,MD

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking, reliable, organized and motivated employee. Seeking to gain hands-on experience. Outgoing and friendly with a strong drive to succeed. Highly proactive and punctual with a team-oriented mentality.

Overview

9
years of professional experience

Work History

LabCorp

Lead Phlebotomist
10.2017 - Current

Job overview

  • Observed patients for unusual reactions or events to take appropriate action under established guidelines
  • Transported specimens following established protocol for temperature and light
  • Interviewed over (7,000+) patients to verify test requisitions and patient identity
  • Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data
  • Reviewed and updated account information in company computer system
  • Identified and corrected data entry errors to prevent duplication across systems
  • Proofread and edit documents to correct errors
  • Exceeded quality goals to support team productivity
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits
  • Reviewed source documents to locate required data for entry
  • Scanned and stored files and records electronically to reduce paper files and secure data
  • Documented data entry completions in corresponding logbooks
  • Maintained comprehensive understanding of e-filing systems and software associated.
  • Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures

Georgetown university Hospital

Phlebotomist
09.2014 - 10.2017

Job overview

  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
  • Stocked phlebotomy cart or carrier with appropriate supplies
  • Counseling (7,000+)patients to ease fears, explain procedures and enhance cooperation during blood draws
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
  • Verified collection orders and communicated discrepancies to nurses
  • Conducted various blood tests and updated results into paper and electronic charts
  • Compiled and submitted data for demographic research
  • Identified patients using proper procedures prior to specimen collection.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie

Education

Prince George's Community College
Upper Marlboro, MD

Associate of Applied Science from Cyber Security/Information Technology
05.2023

University Overview

  • GPA: 3.5

Scholarship Recipient

  • Maryland State Financial Aid Award
  • Professional development completed in Professional development completed in Security+, Windows Server Administration, Network+, Python Programming Language, CISSP, Operating System, Linux Administration, Ethical Hacking, Digital Forensic, Aws Cloud, CCNA And System Analysis/Project Management.

Fortis College
Landover, MD

Trade Certification from Medical Assistant/Phlebotomist
05.2009

University Overview

Largo High School
Upper Marlboro, MD

High School Diploma
05.2008

University Overview

Skills

  • Scheduling Software
  • Problem-Solving
  • Visual Studio
  • Incident Response
  • Microsoft Azure
  • Compliance
  • Switch, Router, LANs, WAN, PAN, MAN
  • Data loss prevention
  • Adaptable/flexible
  • Written and Verbal Communication
  • Documentation and Recordkeeping
  • Data Entry
  • Decision Making
  • Data Analysis
  • Information Gathering
  • Analytical Diagnostic Support
  • Computer Configurations
  • Endpoint security
  • Systems analysis and design
  • Cloud
  • Detail Oriented
  • Customer Service
  • Help Desk Assistance
  • Performance Analysis
  • Data Management
  • Friendly, Positive Attitude
  • Team Management
  • Reliable & Trustworthy
  • Windows XP/Vista, Microsoft Office
  • Customer Support Needs Assessment
  • Troubleshooting Network
  • Network security
  • Active Directory
  • Firewalls, Intrusion Prevention, Intrusion detection
  • AWS
  • WPM-75-85
  • Provides support to end users on variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, email, and personnel requests for technical support
  • PCI Compliance
  • Stress Management
  • Service Ticket Management
  • Computer Forensics
  • Multi-Factor Authentication
Availability
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Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey

Timeline

Lead Phlebotomist
LabCorp
10.2017 - Current
Phlebotomist
Georgetown university Hospital
09.2014 - 10.2017
Prince George's Community College
Associate of Applied Science from Cyber Security/Information Technology
Fortis College
Trade Certification from Medical Assistant/Phlebotomist
Largo High School
High School Diploma

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Tiara Reivas-Mayhew