Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiara Rhode

Charlotte,NC

Summary

Dynamic professional with a proven track record at Tranzact Insurance Solutions, mastering complex software and enhancing customer satisfaction through expert coverage counsel. Skilled in team leadership and complaint management, adept at maintaining calm in high-pressure environments. Demonstrated ability to engage audiences and prioritize effectively, driving operational excellence and building strong relationships.

Overview

7
7
years of professional experience

Work History

Licensed Insurance Agent

Tranzact Insurance Solutions
Charlotte, NC
08.2024 - Current
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Researched complex underwriting issues and provided solutions for customers' satisfaction.
  • Developed appropriate quotes based on risk information.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Mastered complex insurance software within weeks.

SERVER

Tap and Vine
Charlotte, NC
01.2024 - Current
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Experience high-volume rushes with large sections.
  • Ensured the guest had a memorable experience and positive feedback through the delivery of prompt and excellent service.

SERVER

Puttery
Charlotte, NC
05.2023 - 12.2023
  • Executed corporate events for 10 to 100 people while working in teams with other servers.
  • Helped build clientele by creating a unique guest experience for individuals and corporate events.
  • Persuaded or influenced guests' purchases by enticing them with higher-margin items and add-ons.

SERVER SHIFT LEADER

Stir
, US
09.2021 - 05.2023
  • Checked on guests to verify satisfaction with each course.
  • Presented menus to answer questions about items, and make recommendations.

SERVER

Early Girl Eatery
Charlotte, NC
07.2022 - 05.2023
  • Persuaded or influenced guests' purchases by enticing them with higher-margin items and add-ons.
  • Memorized frequent customer preferences to build relationships and loyalty.

SERVER

TopGolf
Charlotte, NC
05.2021 - 07.2022
  • Executed seamless front-of-house tasks, creating unforgettable dining moments, resulting in customer loyalty.
  • Exercised focus and concentration to keep track of tables and remember orders.

VALET PARKING SUPERVISOR

US PMC
, US
02.2021 - 08.2021
  • Explained and demonstrated work tasks to new workers, and assigned training tasks to experienced workers.
  • Sites worked at include the Ivey's Hotel, Steak 48, and the Hilton Center City, Charlotte.
  • Planned work assignments and equipment allocations to meet transportation, operations, or production goals.
  • Conferred with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.

SERVER

Metro Diner
US
04.2019 - 06.2020
  • I attended the required trainings and meetings for the company and restaurant, improving my skills.
  • Prioritized multiple tasks in a dynamic environment, and stayed calm and composed.

SHIFT LEADER

Plato's Closet
Matthews, NC
12.2017 - 07.2018
  • Used company tools and resources to train employees.
  • Complied with company standards and policies, setting an example for team members.

Education

BACHELOR OF ARTS (B.A.) - PSYCHOLOGY

North Carolina Central University
Durham, NC
06.2021

HIGH SCHOOL -

Levine Middle College
Matthews, NC
05.2018

HIGH SCHOOL -

Independence High School
Mint Hill, NC
06.2016

Skills

  • Team Leadership
  • Clear Verbal Skills
  • Complaint Management Skills
  • Maintains Calm in High-Pressure Environments
  • Capable Of Safely Lifting 30 Pounds
  • Inviting Personality
  • Software Utilization Skills
  • Prioritization and Organization
  • Organized Meeting Planning
  • Social Media Engagement
  • Audience Engagement

Languages

English, Native

Timeline

Licensed Insurance Agent

Tranzact Insurance Solutions
08.2024 - Current

SERVER

Tap and Vine
01.2024 - Current

SERVER

Puttery
05.2023 - 12.2023

SERVER

Early Girl Eatery
07.2022 - 05.2023

SERVER SHIFT LEADER

Stir
09.2021 - 05.2023

SERVER

TopGolf
05.2021 - 07.2022

VALET PARKING SUPERVISOR

US PMC
02.2021 - 08.2021

SERVER

Metro Diner
04.2019 - 06.2020

SHIFT LEADER

Plato's Closet
12.2017 - 07.2018

BACHELOR OF ARTS (B.A.) - PSYCHOLOGY

North Carolina Central University

HIGH SCHOOL -

Levine Middle College

HIGH SCHOOL -

Independence High School

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Tiara Rhode