Tiara Rosario
West Chester,PA
Summary
Hello, my name is Tiara Rosario, I am 19 years old, and a freshman in college. I plan to gain work experience for future applications and work hard. I'm fluent in both English and Spanish. I am a team contributor with strong organizational skills, possessing expertise in managing multiple projects simultaneously while ensuring accuracy and effectiveness in prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Cashier
The GIANT Company
Exton, PA
10.2024 - 12.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Provided exceptional customer service by greeting customers with a friendly demeanor, and addressing their inquiries or concerns.
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues.
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Trained new employees on operating cash registers effectively
Dispatcher
Shannon Cab Co. Taxi Limo
Philadelphia, PA
06.2019 - 08.2024
- Company Overview: My grandmother's family cab company
- I handled invoices and fees for dispatched orders to provide proof of transactions.
- I am a fast and efficient worker, willing to pick up additional shifts outside my regular schedule.
- I managed high-stress situations calmly and effectively, ensuring timely assistance for those in need.
- I communicated with drivers and personnel to coordinate the timely arrival of the individuals.
- I directed the dispatching, routing, and tracking of over 80 vehicles and handled conflict resolutions with customers, drivers, and other personnel to foster professional relationships and encourage mutual respect.
- I promoted teamwork among my colleagues by proactively assisting others whenever necessary.
Hostess
Sura Indian Bistro
Philadelphia, PA
05.2024 - 07.2024
- Company Overview: a fairly new Indian restaurant
- My main requirement would be to greet all guests coming into the restaurant and properly seat them according to the number of people in their party or the number of seats we have available at the moment
- Answered customer questions about hours, seating, and menu information
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Answered phone calls to take orders, give information and document reservations
- Completed daily side work and opening and closing duties without fail
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
- Provided patrons with estimated waiting times during peak service hours
- Rearranged tables and chairs for large parties and retrieved high chairs for children
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations
Hostess
BonChon Chicken
Philadelphia, PA
09.2023 - 12.2023
- Company Overview: Dine-in
- Although I haven't worked here for very long, I'm always eager to start working, friendly with customers, tipped very well, and have also strived towards doing my best
- I'm a quick learner and open to many ideas and different ways to improve
- I'm on time and aim for success
- Answered customer questions about hours, seating, and menu information
- Input orders accurately into POS terminal, split bills and accepted payments
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Assisted customers with delivering orders, carrying additional trays and helping dish out items
- Delivered pick-up and curbside orders to guests
Education
High School Diploma -
Nueva Esperanza Academy Cs
Philadelphia, PA05.2024
Skills
- Host/Hostess
- Organizational Skills
- Communication skills
- Customer service
- Hospitality
- Phone etiquette
- POS
- Cash handling
- Cash register
- Restaurant experience
- Guest Services
- Stress Tolerance
- Prioritizing calls
- Schedule Management
- Routing orders
- Problem-Solving
- Multitasking
- Time Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier
The GIANT Company
10.2024 - 12.2024
Hostess
Sura Indian Bistro
05.2024 - 07.2024
Hostess
BonChon Chicken
09.2023 - 12.2023
Dispatcher
Shannon Cab Co. Taxi Limo
06.2019 - 08.2024
High School Diploma -
Nueva Esperanza Academy Cs
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