Tiara Russell
Raleigh,NC
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
CAVA
Raleigh, US
09.2023 - Current
- Directed shift activities.
- Maintained efficient register transactions.
- Ensured proper store opening and closing procedures.
- Excelled in providing exceptional guest experiences.
Service Manager
Chipotle Mexican Grill
Raleigh, US
02.2018 - 05.2023
- Managed the execution of orders through digital and brick-and-mortar channels.
- Handled grilling station efficiently.
- Managed optimal inventory levels within the shop.
- Managed service and maintenance calls.
- Oversaw routine and scheduled maintenance.
- Upheld top-quality workmanship and customer service
Shift Leader
Pizza Hut
Cary, US
- Handled phone inquiries.
- Directed daily operations in the absence of the store manager.
- Maintained comprehensive records for stock levels.
- Facilitated interactions between management and vendors.
- Managed distribution of delivery orders among drivers.
- Managed food preparation tasks.
Education
High school diploma -
Millbrook High School
Raleigh, NC05-2007
Skills
- Accurate Order Fulfillment
- Packaging Design Expertise
- Inspection and Compliance Monitoring
- Mechanical Assembly
- Customer Feedback Analysis
- Efficient Route Management
- Operational Shift Oversight
- Microsoft Word
- Team Supervision
- Service Excellence
- Operational Strategy
- Food service
- Communication skills
- Warehouse experience
- Guest Services
- Restaurant experience
- Property Management
- Hospitality
- Maintenance
- Mechanical knowledge
- POS
Certification
- ServSafe, 05/01/21, 05/01/26
- Non-CDL Class C
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Guest Experience Manager
CAVA
09.2023 - Current
Service Manager
Chipotle Mexican Grill
02.2018 - 05.2023
Shift Leader
Pizza Hut
High school diploma -
Millbrook High School
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