Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Tiara Sanders

Atlanta,GA

Summary

Talented Intake Specialist offering 2 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Caring and skilled intake specialist passionate about positively impacting programs and helping participants by providing expert support. Familiar with critical thinking,attention to details,empathy,and compassion and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Misdemeanor Probation Intake Specialist

Professional Probation Services
Atlanta, GA
05.2021 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms.
  • Offered compassionate and attentive guidance to clients.
  • Assist Probation Officers in providing probation services by performing intake procedures for clients, monitor probationer's progress, as well as closing out cases with approval of Probation Officer. Perform other related duties as required.
  • Attend regularly scheduled court sessions,meet with offenders,obtain personal information from offender,review conditions of sentence with t offender,establish payment plan with offender and schedule appointments.

Security Lieutenant/Supervisory Specialist

Dynamic Security Inc
Atlanta, GA
01.2020 - 05.2021
  • Facilitated communication and increased work efficiency between employer and employee and department team members.
  • Trained, coached and motivated staff to maintain high performance levels.
  • Set schedules and delegated assignments to keep team on target and achieve productivity goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership..
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Worked with management team to implement proper division of responsibilities.
  • Identified individual employee's unique work styles and adapted management methods.

Account Manager

Securitas Security Services USA
Atlanta, GA
06.2016 - 01.2020
  • Managed over 301 hours weekly.
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Advised security team and conducted investigations of significant threats.
  • Screened vendors and contractors before granting access to restricted areas.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Demonstrated commitment to public safety by patrolling premise and well-populated establishments.
  • Improved security awareness by training for company employees.
  • Managed security staff rotation for position coverage on breaks.
  • Trained security workers on site-specified procedures.
  • Verified staff performance through close observation.
  • Provided first-line support to shift workers during incidents and escalated situations as appropriate.

Juvenile Correctional Officer

Sumter Youth Development Center
Americus, GA
05.2011 - 06.2016
  • Supervised youth's daily activities for school, meals and recreation time.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed behavior of residents individually and in groups.

Education

Bachelor of Science - Criminal Justice

American InterContinental University
Schaumburg, IL
07.2023

Associate of Science - Criminal Justice

Atlanta Technical College
Atlanta, GA
07.2021

Technical Certificate of Credit - Homeland Security

Atlanta Technical College
Atlanta, GA
07.2021

Diploma - Criminal Justice Technology

Atlanta Technical College
Atlanta, GA
07.2021

Certificate/Diploma - Criminal Justice Fundamentals

Atlanta Technical College
Atlanta, GA
07.2021

High School Diploma -

Macon County High School
Montezuma, GA
05.2006

Skills

  • Microsoft Outlook
  • Security Officer Training
  • Administrative Duties
  • Scheduling and Coordinating
  • Customer Satisfaction
  • Administrative Support
  • Supervising Employees
  • Maintaining Clean Work Areas
  • Verbal and Written Communication
  • Providing Feedback
  • Team Leadership
  • Staff Training
  • Excellent Communication Skills
  • Self-Motivated
  • Customer Service

Certification

  • CPR
  • First Aid

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Misdemeanor Probation Intake Specialist

Professional Probation Services
05.2021 - Current

Security Lieutenant/Supervisory Specialist

Dynamic Security Inc
01.2020 - 05.2021

Account Manager

Securitas Security Services USA
06.2016 - 01.2020

Juvenile Correctional Officer

Sumter Youth Development Center
05.2011 - 06.2016

Bachelor of Science - Criminal Justice

American InterContinental University

Associate of Science - Criminal Justice

Atlanta Technical College

Technical Certificate of Credit - Homeland Security

Atlanta Technical College

Diploma - Criminal Justice Technology

Atlanta Technical College

Certificate/Diploma - Criminal Justice Fundamentals

Atlanta Technical College

High School Diploma -

Macon County High School
  • CPR
  • First Aid
Tiara Sanders