TIARA WILLIAMS
Junction City
Summary
Committed to delivering exceptional customer experiences while contributing to a collaborative, customer-focused organization.
Overview
9
9
years of professional experience
Work History
Sales Associate
Apex Advisory
12.2025 - Current
- Developed and maintained strong client relationships through effective communication and personalized service.
- Executed product presentations, enhancing customer understanding and driving sales engagement.
- Trained new staff on sales techniques, improving team performance and customer satisfaction.
- Analyzed customer feedback to refine product offerings and enhance overall shopping experience.
- Oversaw daily sales operations, ensuring adherence to company policies and procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Assistant Manager / Sales Associate
Go Retail Group
09.2025 - 12.2025
- Open and close the store, including cash bank preparation and nightly deposits.
- Assist customers, manage transactions, and maintain a positive shopping environment.
- Receive shipments and restock merchandise promptly.
- Reset features and promotions according to company standards.
- Maintain visual merchandising quality and overall store cleanliness.
- Complete daily opening and closing checklists.
Mover
Pack N Stack
06.2023 - 06.2025
- Packed, loaded, and transported household goods safely and efficiently.
- Delivered excellent customer service while handling items with care.
- Worked with a team to complete moves on schedule.
- Followed all safety guidelines during lifting and equipment use.
Cashier / Customer Service Associate
Casey’s
12.2022 - 06.2023
- Processed customer transactions with accuracy and efficiency.
- Assisted with food orders and DoorDash pickups.
- Maintained store cleanliness and restocked products.
Customer Service Representative
Advanced Call Center Technologies
04.2019 - 08.2019
- Provided phone-based support for billing and account inquiries.
- Resolved customer issues and documented interactions.
- Ensured a positive customer experience through professional communication.
Cashier & Sales Associate
Dollar Tree & Walmart
01.2017 - 01.2019
- Assisted customers with purchases, returns, and product questions.
- Handled cash transactions with accuracy.
- Supported stocking, cleaning, and store presentation.
Housekeeper / Front Desk Associate
Junction City Inn & Suites
11.2017 - 11.2018
- Managed guest check-ins, reservations, and payments.
- Delivered high-quality customer service and addressed guest concerns.
- Cleaned and restocked guest rooms to hotel standards.
Education
No Degree - Certified Nursing Assistant
Cloud County Community College
Junction City, KSUndergraduate - Psychology
Cloud County Community College
Junction City, KS12.2024
High School Diploma - undefined
Lawrence Gardner High School
Topeka, KS01.2015
Skills
- Oversaw customer service operations to elevate client engagement and satisfaction Developed communication strategies to foster team collaboration and enhance service delivery Mentored staff to cultivate a customer-centric culture within the organization
- Oversaw cash management and point-of-sale operations to enhance transaction efficiency Trained staff on best practices for cash handling and POS system usage Implemented strategies to improve customer service during transactions
- Oversaw merchandising strategies to optimize product visibility and sales performance Collaborated with sales teams to streamline support processes and improve customer engagement Drove initiatives to enhance overall sales support effectiveness
- Oversaw project timelines and resource allocation to optimize team performance Championed organizational strategies that improved workflow efficiency Led initiatives to streamline task management across departments
- Oversaw cleaning operations to maintain high standards of hygiene and safety Managed inventory processes to optimize stock availability and reduce waste Coordinated with teams to enhance operational efficiency and service delivery
- Promoted synergy among team members to achieve shared objectives
- Oversaw safe lifting practices to enhance team productivity Coordinated physical labor efforts to optimize project execution Mentored team members on effective material handling strategies
- Applied analytical skills to troubleshoot issues and enhance workflow efficiency
- Oversaw food preparation and service processes to enhance operational efficiency Trained and mentored staff on best practices in food handling and customer interaction Implemented quality control measures to ensure high standards in food presentation and service
- Facilitated developmental activities and educational programs to promote children's growth and learning
- Utilized fundamental computer skills to enhance operational efficiency and support team objectives
Additional Information
I’ve also done a class on medical terminology
Timeline
Sales Associate
Apex Advisory
12.2025 - Current
Assistant Manager / Sales Associate
Go Retail Group
09.2025 - 12.2025
Mover
Pack N Stack
06.2023 - 06.2025
Cashier / Customer Service Associate
Casey’s
12.2022 - 06.2023
Customer Service Representative
Advanced Call Center Technologies
04.2019 - 08.2019
Housekeeper / Front Desk Associate
Junction City Inn & Suites
11.2017 - 11.2018
Cashier & Sales Associate
Dollar Tree & Walmart
01.2017 - 01.2019
Undergraduate - Psychology
Cloud County Community College
High School Diploma - undefined
Lawrence Gardner High School
No Degree - Certified Nursing Assistant
Cloud County Community College