Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human and social service positions. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Amazon
11.2021 - Current
Tasked with fulfilling customer experience through processing of orders and shipments
Responsible with working safely around moving machinery and ensuring compliance of OSHA safety standards are maintained in the department
Regularly awarded with positive documentation for top-productivity-rates in direct process-paths
Trained in multiple paths including acting supervisor - tasked with helping oversee operations and eliminating barriers for other associates
Comfortable meeting and teaching quality-control measures to counter-parts.
Shift Manager
McDonald's
07.2016 - 08.2021
Train and mentor new hires to maximize the team's overall performance
Supervised all team members to ensure quality compliance and standards were met
Led our team to exceed the company's measures for success and operated one of the most profitable locations in the region
Used strengths of communication to motivate and coach team members to ensure productivity and quality goals were met day-over-day.
Education
Associates of Science in Clinical Psychology -
South Suburban College of Cook County
05.2020
Skills
Organization and customer service are true passions Fluent in de-escalation techniques and working through safety barriers to provide real-time resolutions
Priorities of safety, quality, and communication with the knowledge and skills to succeed in hospitality and travel
Management experience leading a team and setting linear goals and expectations Ability to drive results and meet deadlines
Strengths in problem solving and attention to detail Driven to exceed in all areas of job performance
Focus on core principles of punctuality and reliability to ensure that customer experience is standardized and measurable
Comfortable speaking in front of large groups and navigating through difficult conversations with professionalism and empathy