Tiarah Gray BSN, RN

job Placement and Workforce Services

to employers and job seekers related to the administration of the Wagner-Peyser and Workforce Innovation and Opportunity Acts (WIOA).

Maintained strong working relationships; prepare, review and process complete and accurate job orders; complete matching process to identify and/or refer potential job applicants.

Gathered information during interview process to determine training and/or other needs, match skill set to potential job opportunities,

Provided reasonable and appropriate referrals; and provide information on agency and/or other supportive services.

• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions

• Maintained open lines of communication between logistics, sales, and production departments to ensure a cohesive approach to supply chain management.
• Reduced order processing time with the introduction of an automated documentation system.
• Tracked orders and notified customers of status or potential delays.
• Trained new team members on company policies, procedures, and software tools, ensuring a smooth onboarding process.

• Assisted members with account management, including updating personal information and setting up automated payments.
• Processed account transactions accurately, ensuring proper documentation and timely processing.Resolved customer issues through thorough dispute investigation.
• Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
• Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.

• Utilized advanced software tools to accurately input client data, optimizing record-keeping efficiency.
• Managed high call volumes effectively, maintaining professionalism and accuracy in documentation.
• Maintained a high degree of confidentiality while handling sensitive client data and records.

Provided support for customers and technicians

Created schedules for northern virginia fleet

Payroll