Tiara S Thornton
Cleveland,OH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cleveland Public Power
Cleveland, OH
01.2008 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Mentored junior team members and managed employee relationships.
Lunch Manager
Shaker Heights City School District
Shaker Hts, OH
08.2004 - 09.2007
- Monitored daily food production to ensure proper quality, taste and presentation standards were met.
- Maintained accurate records of inventory levels, ordering supplies as needed.
- Audited cash register receipts at the end of each shift to ensure accuracy in pricing calculations.
- Provided excellent customer service by greeting guests promptly and addressing their questions or concerns courteously.
Education
High School Diploma -
John F Kennedy High School
Cleveland, OH06-2000
Skills
- Call Management
- Appointment Scheduling
- Complaint resolution
- Information Security
- Data Entry
- Inbound and Outbound Calling
- Prioritization
- Adaptive team player
- Administrative Support
- Staff Training
Certification
- Certificate of completion of Microsoft Word and Excel
References
References available upon request.
Timeline
Customer Service Representative
Cleveland Public Power
01.2008 - Current
Lunch Manager
Shaker Heights City School District
08.2004 - 09.2007
High School Diploma -
John F Kennedy High School
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