Tia Rashonda Brown
Albany,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
Arizona
10.2021 - 12.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Health Care Rep
Teleperformance
Albany, GA
05.2018 - 10.2021
- Provided customer service and support to patients, families, and healthcare providers.
- Assembled charts and processed paperwork and identification bands for patient information and identity.
- Facilitated communication between patients and physicians regarding treatment plans and follow-up care instructions.
- Collaborated with multidisciplinary healthcare teams to provide comprehensive care.
Education
Diploma -
Dougherty Comprehensive High School
Albany, GA05.2012
Some College (No Degree) -
Albany Techincal College
Skills
- Billing support
- Effective communication
- Microsoft Office Suite
- Call center operations
- Technical support
- CRM software
Timeline
Customer Service Representative
Alorica
10.2021 - 12.2024
Health Care Rep
Teleperformance
05.2018 - 10.2021
Diploma -
Dougherty Comprehensive High School
Some College (No Degree) -
Albany Techincal College
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