Tiarastine Franklin
Homewood,IL
Summary
Versatile healthcare professional with experience in patient care and phlebotomy. Known for strong bedside manner and emergency response skills, ready to leverage expertise to support positive patient outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Rush University Medical Center, RUMC
Chicago, IL
10.2025 - Current
- Assisted nurses in monitoring patient vital signs and reporting changes to ensure timely medical responses.
- Supported daily patient care activities, promoting comfort and safety during treatments and procedures.
- Maintained clean and organized patient areas, adhering to infection control protocols for optimal hygiene.
- Documented patient information accurately in electronic health records to facilitate effective communication among healthcare teams.
Phlebotomist
Trinity Health-Loyola Medical Center
Maywood, IL
07.2024 - 07.2025
- Collected blood samples efficiently using venipuncture and capillary techniques.
- Maintained accurate patient records and ensured compliance with safety protocols.
- Assisted in training new staff on phlebotomy procedures and equipment usage.
- Processed specimens for laboratory testing, ensuring timely delivery to diagnostic teams.
Phlebotomist
Riverside Medical
Kankakee, IL
07.2023 - 03.2024
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Phlebotomist
Cross Country Staffing
05.2023 - 08.2023
- Monitored inventory of supplies, facilitating timely reordering to prevent shortages.
- Communicated effectively with patients to alleviate concerns and provide education on procedures.
- Collaborated with healthcare teams to streamline patient flow and enhance service delivery.
- Implemented best practices in infection control, contributing to improved patient safety standards.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Nursing Support Associate
UChicago Medicine
Chicago, IL
02.2023 - 07.2023
- Provided exceptional customer service to patients and families, ensuring a positive experience.
- Assisted with patient intake processes, verifying information and updating records accurately.
- Collaborated with healthcare team to coordinate patient appointments and follow-ups efficiently.
- Managed electronic health record systems to maintain compliance and data integrity.
Patient Care Technician
Silver Cross Hospital, Silver Cross Boulevard
New Lenox, IL
12.2022 - 07.2023
- Collaborated with multidisciplinary teams to deliver comprehensive care plans tailored to individual patient needs.
- Educated patients and families on care procedures, fostering understanding and compliance with treatment regimens.
- Responded promptly to patient inquiries, enhancing overall satisfaction through attentive service and support.
- Participated in training sessions, developing skills to improve efficiency in delivering high-quality patient care services.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Phlebotomist
Alverno Clinical Laboratories
Joliet, IL
07.2022 - 02.2023
- Packaged and shipped specimens to central lab daily.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Conducted venipuncture and other CT procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Patient Care Technician
Rush University Medical Center, RUMC
Chicago, IL
06.2012 - 01.2022
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Education
No Degree - Practical Nursing
ATS Technology
Chicago, ILAssociate of Applied Science - Gender Studies
City Colleges of Chicago
Chicago, IL05-2020
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Catheter care
- Blood glucose monitoring
- Basic life support
- Infection control standards
- ADL support
- Specimen collection
- Patient positioning
- Feeding assistance
- Phlebotomy techniques
- Infection control
- Professional bedside manner
- Emergency response
- EKG interpretation
- Emotional support
- Infection prevention
- Hospice and palliative care
Affiliations
Proud and dedicated member of the Eureka Grand Chapter Order of the Eastern Stars State of Illinois Prince Hall Affl.
Certification
Certified Nursing Assitant
Certified Phlebotomist
Timeline
Patient Care Technician
Rush University Medical Center, RUMC
10.2025 - Current
Phlebotomist
Trinity Health-Loyola Medical Center
07.2024 - 07.2025
Phlebotomist
Riverside Medical
07.2023 - 03.2024
Phlebotomist
Cross Country Staffing
05.2023 - 08.2023
Nursing Support Associate
UChicago Medicine
02.2023 - 07.2023
Patient Care Technician
Silver Cross Hospital, Silver Cross Boulevard
12.2022 - 07.2023
Phlebotomist
Alverno Clinical Laboratories
07.2022 - 02.2023
Patient Care Technician
Rush University Medical Center, RUMC
06.2012 - 01.2022
No Degree - Practical Nursing
ATS Technology
Associate of Applied Science - Gender Studies
City Colleges of Chicago