TIARRA MCKENZIE
Port Saint Lucie,FL
Summary
Dynamic and versatile professional with extensive experience as a teacher, banker, and nurse, bringing a unique blend of skills to foster collaborative environments and drive meaningful impact. With years in education, I have cultivated engaging curricula and empowered students to achieve their potential. My background in banking has honed my analytical skills, allowing me to manage financial operations and provide strategic insights for business growth. As a nurse, I have demonstrated exceptional patient care, utilizing my empathetic communication and clinical expertise to enhance health outcomes. Proven ability to adapt to diverse roles and environments, build strong relationships, and contribute to multidisciplinary teams. Committed to continuous learning and professional development to better serve communities and inspire others.
Dynamic Patient Care Administrator with a strong background in operational efficiency, team building, and patient advocacy. Successfully implemented innovative solutions that improve service delivery and optimize healthcare workflows, ensuring compliance with military standards.
Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.
Overview
10
10
years of professional experience
Work History
PATIENT CARE ADMINISTRATOR
United States Army Reserves
Miami, USA
08.2019 - 03.2024
- Managed patient care operations, ensuring compliance with military healthcare standards.
- Streamlined administrative processes, reducing wait times and enhancing overall service quality.
- Coordinated with medical staff to optimize patient care workflows.
- Implemented new scheduling system, improving appointment efficiency and patient satisfaction rates.
- Overhauled patient record management, leading to faster retrieval times and improved data accuracy.
- Initiated training programs to enhance staff competencies in healthcare administration.
- Pioneered telemedicine initiatives for remote units, expanding healthcare access.
- Developed digital solutions for patient feedback, resulting in actionable insights for service improvements.
- Provided compassionate support to service members and families navigating complex healthcare systems.
- Advocated for patient needs, ensuring high-quality care delivery in challenging environments.
TEACHER
St. Lucie County School Board
Port Saint Lucie, FL
08.2023 - 01.2024
- Develop engaging lesson plans, foster student growth, and collaborate with colleagues to enhance curriculum.
- Implement innovative teaching methods for improved learning outcomes.
- Assess student performance through data-driven evaluations.
- Identify areas for improvement and tailor instructional strategies to meet individual learning needs.
- Create an inclusive classroom environment, providing mentorship and guidance to students.
- Offer extra support to those facing academic or personal challenges.
- Set and achieve measurable learning objectives.
- Track student progress and adapt teaching methods to ensure academic success and skill development.
- Implement cutting-edge teaching methods, fostering student engagement and critical thinking.
- Develop interactive lesson plans that adapt to diverse learning styles.
- Utilize data-driven assessments to identify learning gaps and tailor instructional strategies.
- Monitor student progress to ensure continuous academic growth.
TELLER
PNC Bank
Jensen Beach, FL
10.2022 - 10.2023
- Managed customer transactions with precision, fostering positive relationships.
- Collaborated with team to streamline processes, enhancing efficiency and client satisfaction.
- Consistently exceeded transaction accuracy targets.
- Identified and resolved account discrepancies swiftly, minimizing errors and improving overall branch performance.
- Meticulously balanced cash drawers and maintained accurate financial records.
- Adhered to strict compliance protocols, ensuring security of sensitive customer information.
- Provided personalized guidance on banking products, helping customers make informed financial decisions.
- Assisted in resolving complex account issues promptly.
- Proposed and implemented new customer service strategies, leading to improved client feedback.
- Adapted quickly to new banking technologies, enhancing operational efficiency.
- Streamlined transaction processes, boosting efficiency and customer satisfaction.
OWNER
Drem Family Services Group home LLC
Port Saint Lucie, Florida
01.2022 - 09.2023
- Led strategic operations for Drem Family Services Group home LLC, overseeing client care, staff management, and regulatory compliance.
- Implemented innovative programs enhancing service quality.
- Optimized resource allocation, resulting in improved operational efficiency and client satisfaction.
- Developed performance metrics to track and enhance service delivery outcomes.
- Fostered partnerships with healthcare providers and community organizations, expanding service offerings and support network for clients.
- Facilitated team-building initiatives to boost staff morale.
TELLER
Wells Fargo
Jupiter, USA
07.2021 - 09.2023
- Managed cash transactions, balanced teller drawer, and resolved customer inquiries efficiently.
- Consistently met sales targets and improved customer satisfaction ratings.
- Ensured accuracy in financial transactions, adhered to compliance protocols, and maintained meticulous records.
- Identified and prevented potential fraud attempts.
- Worked seamlessly with cross-functional teams to streamline processes and enhance customer experience.
- Mentored new tellers, fostering a supportive work environment.
- Proposed and implemented new queue management system, reducing wait times and improving branch efficiency.
- Adapted quickly to new banking technologies.
PATIENT CARE TECHNICIAN
Cleveland Clinic Hospital
Stuart, USA
02.2021 - 04.2023
- Provided compassionate care to diverse patients, assisting with daily activities and monitoring vital signs.
- Collaborated with nurses to ensure quality care.
- Meticulously maintained patient records and medical equipment.
- Implemented efficient documentation practices, reducing errors and improving information flow.
- Fostered strong relationships with multidisciplinary teams, enhancing patient care coordination.
- Actively participated in daily rounds and care planning meetings.
ECONOMIC SELF SUFFICIENCY SPECIALIST
Department of Children and Families
Fort Pierce, USA
08.2019 - 01.2020
- Analyzed and processed applications for public assistance programs, ensuring accurate eligibility determinations and compliance with state regulations.
- Provided compassionate support to families in need, guiding them through complex application processes and connecting them with vital resources.
- Streamlined case management procedures, reducing processing time and improving overall efficiency in benefit distribution.
HUMAN RESOURCE SPECIALIST (42A)/ CULINARY SPECIALIST (92G)
United States Army
El Paso, USA
10.2016 - 04.2018
- Managed personnel records and payroll for 200+ soldiers.
- Streamlined HR processes, reducing administrative errors by a substantial margin.
- Coordinated with multiple departments to ensure smooth operations.
- Improved interdepartmental communication, leading to more efficient workflows.
- Prepared and served meals for large-scale military events.
- Consistently met tight deadlines while maintaining high food quality standards.
Customer Service Representative
Teleperformance
Port Saint Lucie, FL
08.2014 - 10.2016
- Answering calls and scheduling patient appointments
- Making sure patients health insurance was up to date
- Putting in claims for insurance
- Managed incoming customer calls, addressing inquiries with precision and clarity.
- Processed customer orders efficiently, ensuring accuracy and timely delivery.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
911 EMERGENCY DISPATCHER
St. Lucie County Board of County Commissioners
- Managed emergency communications, coordinating first responders for swift incident resolution.
- Implemented new dispatch protocols, enhancing response times and public safety.
- Fostered teamwork among dispatchers, law enforcement, and medical services.
- Developed cross-agency communication strategies, improving overall emergency response efficiency.
- Meticulously logged incident details, ensuring accurate records for legal and analytical purposes.
- Maintained calm under pressure, prioritizing critical information flow.
- Proposed and implemented new call-handling techniques, streamlining emergency response processes.
- Adapted quickly to evolving technologies in emergency communications systems.
Education
NURSING -
Keiser University
Port Saint Lucie, FLGENERAL STUDIES -
Fort Pierce Central High School
Fort Pierce, FLREAL ESTATE SALES ASSOCIATE -
Indian River School Of Real Estate
Fort Pierce, FLBUSINESS -
Palm Beach State College
Lake Worth, FLSkills
- Communication
- Patient monitoring
- Computer literacy
- Medical terminology
- Microsoft Office
- Money Handling
- Customer Service
- Patient Care
- Supervising
- Team Building
- Banking
- Insurance
- Administrative
- Information Management
- Risk Management
- Relationship Building
- Operational Efficiency
- Digital Solutions
- Statistical Reports
- Healthcare Compliance
- Data Analysis
- Conflict Resolution
- Training Development
- Process Improvement
- Workflow Optimization
- Telemedicine
- Patient Advocacy
- Scheduling Systems
- Leadership
- Strategic Planning
- Budgeting
Timeline
TEACHER
St. Lucie County School Board
08.2023 - 01.2024
TELLER
PNC Bank
10.2022 - 10.2023
OWNER
Drem Family Services Group home LLC
01.2022 - 09.2023
TELLER
Wells Fargo
07.2021 - 09.2023
PATIENT CARE TECHNICIAN
Cleveland Clinic Hospital
02.2021 - 04.2023
PATIENT CARE ADMINISTRATOR
United States Army Reserves
08.2019 - 03.2024
ECONOMIC SELF SUFFICIENCY SPECIALIST
Department of Children and Families
08.2019 - 01.2020
HUMAN RESOURCE SPECIALIST (42A)/ CULINARY SPECIALIST (92G)
United States Army
10.2016 - 04.2018
Customer Service Representative
Teleperformance
08.2014 - 10.2016
911 EMERGENCY DISPATCHER
St. Lucie County Board of County Commissioners
NURSING -
Keiser University
GENERAL STUDIES -
Fort Pierce Central High School
REAL ESTATE SALES ASSOCIATE -
Indian River School Of Real Estate
BUSINESS -
Palm Beach State College