Tiarra Taylor
Houston,TX
Summary
Experienced and adaptable Customer Service Representative known for outstanding customer service and problem-solving skills. Achieved MVP agent status through multitasking, time management, and interpersonal communication. Seeking new challenges in management and eager to contribute expertise to a new team.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Nordstrom.com
Houston, TX
04.2022 - Current
- Provided accurate, valid, and complete information to customers.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
Big Lots Stores, Inc.
Houston, TX
09.2019 - 02.2022
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Recorded purchases accurately; organized checkout area meticulously; restocked supplies promptly as required.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Achieved promotion as Cashier Team Lead.
Education
High School Diploma -
Klein Forest High School
Houston, TX06-2019
Education
Prairie View A & M University
Prairie View, TXSkills
- Data Entry
- Database Research
- Email correspondence
- Customer Service
- Appointment Scheduling
- Payment Processing
- Complaint Handling
- Problem Resolution
- Call Documentation
- Multitasking
Accomplishments
- Promoted to MVP Customer Service Representative Agent.
- Promoted to Cashier Lead
Timeline
Customer Care Representative
Nordstrom.com
04.2022 - Current
Cashier
Big Lots Stores, Inc.
09.2019 - 02.2022
High School Diploma -
Klein Forest High School
Education
Prairie View A & M University
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