Tiashia Ruffin
Gulfport,MS
Summary
Proficient and caring nursing student offering outstanding patient-facing experience within limits. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Teller Supervisor
Hancock Whitney Bank
04.2023 - Current
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
Business Office Representative
Memorial Physicians Clinic
03.2022 - 04.2023
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Assisted in the efficient operation of the outpatient physician clinic.
- Established and maintained accurate clinical and financial records.
- Verified insurance benefits.
- Performed recertification as required.
- Established and maintained an accurate patient schedule, coordinating with appropriate disciplines
Member Contact Specialist
Keesler Federal Credit Union
08.2018 - 03.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Conducted thorough research to provide accurate information and expert guidance on products/services offered, contributing to increased sales revenue.
- Worked independently and in team environment and inspired fellow employees to engage in high-performing and values-based culture.
Psychiatric Technician ( MHATT )
Specialized Treatment Facility
12.2017 - 03.2022
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Enhanced therapeutic environment, maintaining clean and safe living space for patients.
- Provided crisis intervention, stabilizing patients experiencing acute mental health episodes.
Education
Associate of Arts - Public Health
Mississippi Gulf Coast Community College
Gulfport, MS05.2018
Skills
- Vital signs monitoring
- Medical Documentation
- Geriatric Nursing
- Nursing Ethics
- CPR/AED
- HIPAA Compliance
- Clinical Documentation
- Patient Care
- Physical Assessment
- ADL Assistance
Accomplishments
Iota Mu PTK Member
Phi Theta Kappa Honor Society
The National Society of Leadership and Success ( NSLS )
Certification
- CPhT - Certified Pharmacy Technician
- CPR & AED - American Heart Association
Additional Information
Clinical Rotations
- Post- Partum Unit - Forrest General Hospital ( 2024 )
- Dementia Unit - Woodland Nursing Home ( 2024 )
- Medical Surgical Unit & ER Unit - Highland Community Hospital ( 2024 )
Timeline
Bank Teller Supervisor
Hancock Whitney Bank
04.2023 - Current
Business Office Representative
Memorial Physicians Clinic
03.2022 - 04.2023
Member Contact Specialist
Keesler Federal Credit Union
08.2018 - 03.2022
Psychiatric Technician ( MHATT )
Specialized Treatment Facility
12.2017 - 03.2022
- CPhT - Certified Pharmacy Technician
- CPR & AED - American Heart Association
Associate of Arts - Public Health
Mississippi Gulf Coast Community College
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