Tiasia Hatfield
Milford,Ohio
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Buffalo Wild Wings
01.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Buffalo Wild Wings
09.2021 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Patient Care Assistant
Trihealth
11.2020 - 09.2021
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Collect specimens, such as urine, feces, or sputum
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Answer patient call signals lights determine patients' needs
- Change bed linens or make beds
- Turn or reposition bedridden patients
- Feed patients or assist patients to eat or drink
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
State Tested Nursing Assistant
Sem Haven
07.2019 - 11.2019
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
LAB ASSISTANT/PHLEBOTOMIST
Elizabeth
09.2018 - 01.2019
- Prepared specimens for testing and analysis.
- Logged samples correctly into computerized tracking system.
- Demonstrated competence in collecting lab samples for testing.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
STATE TESTED NURSING ASSISTANT
Florentine Gardens
07.2017 - 05.2018
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Clermont Northeastern High School
Batavia, OH05.2018
Health Technology
Live Oaks
Milford, OH05.2018
Skills
- Collaborative
- Motivated
- Positive Attitude
- Confident
- Leader
Certification
- STATE TESTED NURSE ASSISTANT
- PHLEBOTOMY TECHNICIAN
- BASIC LIFE SUPPORT
- PATIENT CARE ASSISTANT
Timeline
Manager
Buffalo Wild Wings
01.2022 - Current
Server
Buffalo Wild Wings
09.2021 - Current
Patient Care Assistant
Trihealth
11.2020 - 09.2021
State Tested Nursing Assistant
Sem Haven
07.2019 - 11.2019
LAB ASSISTANT/PHLEBOTOMIST
Elizabeth
09.2018 - 01.2019
STATE TESTED NURSING ASSISTANT
Florentine Gardens
07.2017 - 05.2018
High School Diploma -
Clermont Northeastern High School
Health Technology
Live Oaks
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