Brianna Johnson
Indianapolis,IN
Summary
Dynamic manager with a proven track record at White Castle, excelling in team leadership and customer service. Enhanced operational efficiency through streamlined inventory processes and effective staff training. Committed to fostering a positive work environment, achieving high employee engagement, and ensuring compliance with safety standards.
Overview
2027
2027
years of professional experience
Work History
Manager
White Castle
Avon, IN
06.2025 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and safety standards.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
- Implemented staff scheduling solutions to optimize labor costs while maintaining service quality.
- Led initiatives to enhance food safety protocols, ensuring compliance with health regulations.
- Analyzed customer feedback to identify areas for improvement in service and product offerings.
- Fostered a positive team environment, enhancing employee engagement and retention rates through effective leadership.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Housekeeper
Holliday Hospitality
Indianapolis, IN
2022 - 2023
- Performed routine cleaning tasks to maintain high standards of guest satisfaction.
- Utilized cleaning equipment and chemical supplies safely and effectively.
- Collaborated with team members to ensure timely room turnover for guests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Security Guard
Securitas Security Services USA
Indianapolis, IN
2023 - 2024
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted routine patrols to identify security risks and mitigate potential threats effectively.
- Implemented safety protocols, enhancing overall security measures across assigned locations.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Education
High School Diploma - General Studies
Ben Davis High School
Indianapolis, IN05.2022
Skills
Customer service
Team leadership
Time management
Decision-making
Timeline
Manager
White Castle
06.2025 - Current
Housekeeper
Holliday Hospitality
2022 - 2023
Security Guard
Securitas Security Services USA
2023 - 2024
High School Diploma - General Studies
Ben Davis High School