Tiaura Aukai Samyiou
Hauula
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
12
12
years of professional experience
Work History
Customer Service Chief Agent
Hawaiian Airlines
08.2024 - Current
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Streamlined internal processes for improved efficiency and productivity within the agency.
Customer Service Agent
Hawaiian Airlines
03.2018 - 08.2024
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Front Desk Agent
Grand Hyatt Kauai
07.2018 - 12.2018
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Assistant Librarian
Brigham Young University
10.2016 - 01.2018
- Contributed to overall library efficiency by assisting in circulation desk duties such as checking out materials and managing holds.
- Maintained a welcoming environment for patrons by keeping the library clean, organized, and wellstocked.
Sandwich Artist
Subway
12.2016 - 03.2017
- Verified that prepared food met all standards for quality and quantity.
- Cooked and packaged large batches of food that were prepared to order or kept hot until needed. Assembled food orders while maintaining appropriate portion control.
Food Service Worker/Customer Service
Brigham Young University Hawaii
03.2016 - 08.2016
- Strictly followed all cash, security, inventory and labor policies and procedures. Greeted customers and provided excellent customer service.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Food Service Worker
Polynesian Cultural Center
05.2013 - 09.2014
- Creative problem solver. Exceptional communication skills. Quick learner. Proficient in cash management
- Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers.
Caterer
Brigham Young University Hawaii
01.2014 - 07.2014
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
Education
High School Diploma -
Kahuku High and Intermediate School
Kahuku, Hawaii05.2013
Bachelor of Science - Biology
Brigham Young University Hawaii
Bachelor of Science - Nursing
George Fox University
Newberg, OregonAssociate of Science - undefined
Windward Community College
Kaneohe, HawaiiAssociate of Science - Nursing
Kapiolani Community College
Honolulu, HISkills
- Positive attitude
- Problem-solving skills
- Customer service and care
- Relationship building
Timeline
Customer Service Chief Agent
Hawaiian Airlines
08.2024 - Current
Front Desk Agent
Grand Hyatt Kauai
07.2018 - 12.2018
Customer Service Agent
Hawaiian Airlines
03.2018 - 08.2024
Sandwich Artist
Subway
12.2016 - 03.2017
Assistant Librarian
Brigham Young University
10.2016 - 01.2018
Food Service Worker/Customer Service
Brigham Young University Hawaii
03.2016 - 08.2016
Caterer
Brigham Young University Hawaii
01.2014 - 07.2014
Food Service Worker
Polynesian Cultural Center
05.2013 - 09.2014
Bachelor of Science - Biology
Brigham Young University Hawaii
Associate of Science - undefined
Windward Community College
High School Diploma -
Kahuku High and Intermediate School
Bachelor of Science - Nursing
George Fox University
Associate of Science - Nursing
Kapiolani Community College
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