Tiavanni Caldera
Temple,Tx
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
11
11
years of professional experience
Work History
MSTR
Texell Credit Union
Temple
11.2021 - 08.2023
- Handle an average of 20+ calls per hour
- Process transactions accurately, complete research requests, and resolve discrepancies
- Perform financial transactions with precision such as check cashing, withdrawals, deposits, loan payments, cash advances, and more.
CUSTOMER SERVICE REPRESENTATIVE
Baylor Scott & White Hospital
Temple
10.2020 - 07.2021
- Ability to evaluate and prioritize emergency calls
- Successfully pass competency checklist for dispatch of all urgent requests
- Addressed customers courteously using suitable methods and problem-solving skills
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Utilized automated systems to log and retrieve call information
- Updated and maintained database with accurate customer information and timely data entry.
PATIENT ACCESS SERVICE REPRESENTATIVE
Baylor Scott & White Hospital
Temple, Texas
11.2018 - 10.2020
- Explained policies, procedures, and services to patients using medical and administrative knowledge
- Complied and reviewed medical charts for insurance persists
- Balanced deposits and credit card payments
- Verified different insurances and auths for patients diagnosis
- Collected credit card, cash, and checks from patients for the proper co-pay or deductibles.
ROOM CONTROL COORDINATOR
Baylor Scott & White Hospital
Temple
11.2017 - 11.2018
- Transferred calls for doctors to accept patients to the hospital
- Placed patients in correct rooms based on diagnosis
- Performed various functions, including different paperwork, calls, transfers
- Provided excellent customer service to callers requesting assistance for the hospital such as beds for patients needing a higher level of care.
HEMODIALYSIS PATIENT CARE TECHNICIAN
Baylor Scott & White Hospital
Temple
02.2015 - 11.2017
- Removed waste products and excess fluid from the body
- Responsible for assembling and maintaining dialysis machines
- Responsible for blood pressure checks, labs, and meds
- Monitored patients undergoing dialysis treatment and maintained the highest safety and cleanliness standards when operating machines.
DIETARY AIDE
Baylor Scott & White Hospital
Temple, Texas
02.2014 - 02.2015
- Provided excellent customer service to residents, staff, and families
- Checked meal trays for compliance with diet modifications
- Collaborated with dieticians to obtain accurate nutritional information and assess patient needs
- Planned menus and diets to guide patients based on nutritional needs and established guidelines.
HOSTESS/HOUSEKEEPER
Baylor Scott & White Hospital
Temple
10.2012 - 02.2014
- Observed guest needs throughout the dining experience, driving high-quality service
- Observed food handling and sanitation requirements to reduce risks
- Stocked service areas with supplies to deliver faster service to guests
- Replenishes supplies of paper towels, toilet paper, hand sanitizers, and soap in all areas where dispensers are located.
- Cleans and/or replaces needle boxes.Cleans doors, doorframes, baseboard corners and edges, and stairwells.
- Empties trash and wastebaskets, replaces liners. Transports general refuse, regulated medical waste and recycling to central collection areas.
Education
C.H. Yoe High
Cameron, TX05.2012
Skills
- Insurance Verification
- Payment Posting
- Inbound/Outbound Calls
- Medical Chart Documentation
- Great Customer Service Skills
- Appointment Scheduling
- Medical Insurance
- Data Entry
- Call Center Customer Service
- Account updating
- Problem-solving skills
References
Angela Cruz
Manager Texell Credit Union
+1 (512) 200-5225
Belen Tijerina
Supervisors Texell Credit Union
+1 (254) 627-0364
Evelyn Caldera
Manager Baylor Scott & White
+1 (254) 389-8449
Timeline
MSTR
Texell Credit Union
11.2021 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
Baylor Scott & White Hospital
10.2020 - 07.2021
PATIENT ACCESS SERVICE REPRESENTATIVE
Baylor Scott & White Hospital
11.2018 - 10.2020
ROOM CONTROL COORDINATOR
Baylor Scott & White Hospital
11.2017 - 11.2018
HEMODIALYSIS PATIENT CARE TECHNICIAN
Baylor Scott & White Hospital
02.2015 - 11.2017
DIETARY AIDE
Baylor Scott & White Hospital
02.2014 - 02.2015
HOSTESS/HOUSEKEEPER
Baylor Scott & White Hospital
10.2012 - 02.2014
C.H. Yoe High