Tiayon Johnson
MADISON,AL
Summary
Motivated worker with understanding of different processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional knowledge and hardworking mentality.
Overview
8
8
years of professional experience
Work History
Surgery Scheduler
Huntsville Hospital
Huntsville, AL
04.2018 - Current
- Coordinated with facilities to set up surgeries.
- Performed clerical duties, such as word processing, data entry, and answering phones
Customer Service Representative
TJ Max
Madison, AL
12.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Pos Associate/Sales Floor
Kohls Corp
Huntsville, AL
09.2016 - 11.2018
- Kept dressing rooms and front entry areas clean, tidy and professional in appearance to maximize worker efficicency and promote customer engagement.
- Promoted customer loyalty by delivering exceptional service to handle questions and complaints.
- Supported loss prevention targets with proactive actions such as scanning shopping carts and monitoring customer behaviors.
- Checked prices for customers and processed items sold by scanning barcodes.
Education
Associate of Applied Science - Nursing
Calhoun Community College
Tanner, AL05.2023
Bachelor of Science - Nursing
University of Alabama At Huntsville
Huntsville, AL05.2023
Bachelor of Science - Biology
University of Alabama At Huntsville
Huntsville, AL08.2021
High School Diploma -
Sparkman High School
Harvest, AL05.2014
Skills
- Ability word under pressure
- Decision Making
- Time Management
- Attention to detail
- Multi-line phone talent
- Good listening skills
- Administrative support
Timeline
Customer Service Representative
TJ Max
12.2020 - Current
Surgery Scheduler
Huntsville Hospital
04.2018 - Current
Pos Associate/Sales Floor
Kohls Corp
09.2016 - 11.2018
Associate of Applied Science - Nursing
Calhoun Community College
Bachelor of Science - Nursing
University of Alabama At Huntsville
Bachelor of Science - Biology
University of Alabama At Huntsville
High School Diploma -
Sparkman High School