Tibibir Weledesemeyat
Sacramento,CA
Summary
Proven track record in driving business growth and customer satisfaction at Macy's Department Store, showcasing expertise in account management and incoming call handling. Excelled in converting inquiries into sales, achieving company goals, and fostering long-term relationships, demonstrating both strong analytical and interpersonal skills. Managed and resolved customer issues effectively, contributing to a positive shopping experience.
Overview
25
25
years of professional experience
Work History
Customer Service Sales Representative
Macys Department Store
01.2022 - 07.2024
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Stayed current on company offerings and industry trends.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
Administrative Support Team Member
Embassy Of Nigeria
01.2000 - 12.2004
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Identified communication channels to set roadmap to distribute information.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Prepared project documents, reports, and brochures.
Education
Associate of Science - Secretarial Studies And Office Administration
Commercial College of Addis Ababa
Ethiopia, ADD05.2000
Skills
- Business growth and retention
- Incoming Call Management
- Account Management
- Goal-Oriented
Timeline
Customer Service Sales Representative
Macys Department Store
01.2022 - 07.2024
Administrative Support Team Member
Embassy Of Nigeria
01.2000 - 12.2004
Associate of Science - Secretarial Studies And Office Administration
Commercial College of Addis Ababa
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