TICHELLE WOOD
Las Vegas,NV
Summary
Passionate hospitality professional with diverse experience across hotel, food, and retail operations. Strong understanding of various environments and brand cultures enhances guest service delivery. Seeking an organization that fosters professional growth and development while leveraging skills in Opera, LMS, Pep, and Micros to contribute to team success.
Overview
17
17
years of professional experience
Work History
Support Staff Member
CCSD
Las Vegas , Nevada
01.2024 - Current
- Resolved teacher/staff inquiries promptly, enhancing communication and support within the team.
- Provided administrative support
- Maintained equipment functionality and stocked supplies to facilitate smooth daily operations.
- Organized and executed cleanup efforts for school events, ensuring facilities were promptly ready for subsequent use.
- Participated in training sessions to improve skills and knowledge relevant to the role.
Sales Coordinator/Banquet Sales Coordinator
Boyd Gaming
Las Vegas , Nevada
01.2022 - 01.2024
- Prepared contracts, proposals, and banquet event order documents, follow up on deadlines
- Communicated booking details with catering, hotel, and operations teams
- Managed client relationships by promptly responding to inquiries and proactively resolving issues during events.
- Scheduled client meetings, tours, and event follow-up communications
- Generated leads through cold calling, networking, and referrals to expand client base.
- Assisted in developing tailored business proposals to attract potential customers.
- Supported sales managers with calendars, reports, and account updates
- Resolved guest questions about event space, room blocks, and service requests
- Performed follow-up calls with customers after each sale was completed.
- Setup group codes, routing for room billing, worked closely with Front Desk team.
Group/Tour Buss Front Desk Clerk
Excalibur Hotel & Casino
Las Vegas , Nevada
01.2017 - 01.2022
- Greeted guests at Excalibur hotel front desk with professional service.
- Verified reservations using property management system Opera and supported the Group Leader with rooming list management for seamless guest experience.
- Processed pre-Reg check-in and room key assignments.
- Coordinated room assignments to group guests on the same floor, enhancing guest convenience.
- Maintained accurate guest records and daily front desk logs.
- Worked with housekeeping and maintenance staff to address and resolve any rooms not ready by check in time at 3p.
- Configured billing routing to ensure accuracy and efficiency in payment processing.
- Posted incidental charges to ledgers, manually or by using computers.
- Arranged conference rooms for meetings or events.
Front Desk Clerk/VIP Services Representative
Aria Hotel & Casino
Las Vegas , Nevada
01.2012 - 01.2017
- Greeted casino resort guests and managed front desk check-in and check-out
- Verified guest identification and issued room keys, ensuring accurate account details for seamless guest access
- Answered guest questions about hotel services, dining, and casino amenities
- Processed room reservations, changes, and cancellations in the property management system Opera. Knowledge of upgrades available and room features etc.
- Coordinated with housekeeping and maintenance on room status and guest requests, updating room status to enhance guest experience
- Resolved billing concerns and corrected folios for hotel and casino stays, ensuring accurate charges and guest satisfaction
- Supported VIP arrivals with smooth registration and personalized service
- Performed end-of-day closing duties such as balancing the cash drawer of $1500.
Front Desk Night Auditor
Renaissance by Marriott
Las Vegas, Nevada
01.2010 - 01.2012
- Completed nightly reports for revenue, occupancy, and cash reconciliation. Audited guest folios and balanced daily transactions along with clerk activity, open folios, added group codes, added food routings, room routings, assisted sales department
- Reviewed guest folios and balanced daily transactions using Marriott property system LMS. Ensure that all paperwork was processed properly before closing out the shift
- Facilitated check-ins and check-outs, ensuring efficient overnight operations and guest satisfaction.
- Verified payments/Identification/additional guests, key access, and reservation details at the front desk.
- Resolved guest concerns and service requests while documenting shift details for seamless communication with incoming team and managers.
- Navigated challenging customer and personnel situations, providing solutions such as room upgrades, changes, and compensation to enhance guest experience.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Prepared pre-ordered breakfast requests with room service
Education
High School Diploma -
Palo Verde High School
Las Vegas Nevada06-2023
Skills
- Office administration
- Timesheet management
- Timesheet processing
- Billing accuracy
- Customer service
- Administrative assistance
- Attention to detail
- Problem solving
- Verbal communication
Timeline
Support Staff Member
CCSD
01.2024 - Current
Sales Coordinator/Banquet Sales Coordinator
Boyd Gaming
01.2022 - 01.2024
Group/Tour Buss Front Desk Clerk
Excalibur Hotel & Casino
01.2017 - 01.2022
Front Desk Clerk/VIP Services Representative
Aria Hotel & Casino
01.2012 - 01.2017
Front Desk Night Auditor
Renaissance by Marriott
01.2010 - 01.2012
High School Diploma -
Palo Verde High School