Tichina Mitchell
Hellofresh
Phoenix,AZ
13
years of professional experience
Experienced Environmental Services with over 5 years of experience in professional cleaning. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic team leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Detail-oriented Sterile Processing Technician with one year of related experience and still developing. Excellent verbal and written communication skills with hardworking and diligent nature. Systematic professional with exceptional organizational, planning and multitasking abilities. Specializing in decontaminating and sterilizing instruments for use in medical procedures. Positive and upbeat with a team-oriented attitude.
Work History
Environmental Services Housekeeper
9 Months- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
Environmental Services Housekeeper
2 Years 10 Months- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Customer Service Cashier
1 Year 11 Months- Maintained customer satisfaction while handling product returns quickly and professionally.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Completed file maintenance log for price discrepancies.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Performed cash, card and check transactions to complete customer purchases.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Central Sterile Processing Technician
5 Months- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Identified parameters and sterilization method required for each item to be sterilized.
- Verified and maintained proper documents and records for sterilization.
Cashier
1 Year 3 Months- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Housekeeping
5 Months- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Wiped and empty cigarettes trays in between slots machines to make sure it was a safe and clean environment.
- Mopped and cleaned near the soda kiosk
- Also cleaned public restrooms
Housekeeper
1 Month- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Dish Sanitation
2 Months- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Contributed to successful restaurant inspections by maintaining high standards of cleanliness throughout the dishwashing area.
- Supervised and trained new dishwashing staff, promoting adherence to dish sanitation policies and procedures.
- Managed dishwasher schedule to ensure adequate coverage during peak service hours.
- Kept dish sanitation roomareas neat and clean by removing trash and organizing supplies.
Education
No Degree - Central Service Technician
High School Diploma
Skills
Furniture Cleaning
Decision Making
Equipment Maintenance
Cross-Department Collaboration
Policy Enforcement
Clear Communication
Customer Relation
Sterilization procedures
Case cart assembly
Computerized tracking
Recording biologicals
Infection control protocols
Safe sharps dispose
Timeline
Dish Sanitation
Hellofresh
01.2024 - 03.2024Read More
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Central Sterile Processing Technician
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03.2020 - 12.2020Read More
Environmental Services Housekeeper
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04.2017 - 02.2020Read More
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06.2015 - 05.2017Read More
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05.2014 - 10.2014Read More
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07.2011 - 10.2012Read More
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Milwaukee Area Technical College
High School Diploma
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