Ticoya Perry
Jonesboro,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bakkt
Alpharetta, GA
06.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- Assisted customers with booking flights, hotels and car rentals in accordance with their preferences and budget constraints.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Client Specialist
Bloomingdale's
Atlanta, GA
11.2021 - 05.2023
- Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
- Accurately and promptly processed various types of customer requests including orders, returns, exchanges, and refunds.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Education
High School Diploma -
South Granville High School
Creedmoor, NC06-2018
Skills
- Customer Service
- Inbound and Outbound Calling
- Conflict Resolution
- Order Processing
- Customer Relationship Management
- Technical Support
References
References available upon request.
Timeline
Customer Service Representative
Bakkt
06.2023 - Current
Client Specialist
Bloomingdale's
11.2021 - 05.2023
High School Diploma -
South Granville High School
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