Tida Saho
Lanham,MD
Summary
Adept at driving revenue growth and enhancing customer satisfaction, my tenure at Zenith Bank showcases a proven track record in leadership and strategic sales initiatives. Leveraging excellent communication and negotiation skills, I've consistently exceeded targets. My approach ensures team development and strong customer relationships, underpinning my results-driven mindset.
Overview
17
17
years of professional experience
Work History
Branch Manager
Zenith Bank
06.2023 - 01.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Head of Remittance Department
Zenith Bank
06.2018 - 06.2023
- Responsible for all the inflows and outflows of money transfer companies
- source foreign currency for the bank
Operations Manager
Zenith Bank
01.2015 - 05.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Teller
Zenith Bank
08.2012 - 12.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
Telephone Operator
Eco Bank
06.2012 - 07.2012
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
Waitress
GTS Bar And Restaurant
12.2010 - 04.2011
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Receptionist
Omakan Hotel
07.2010 - 11.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Mail Processor
Action Aid International
12.2008 - 01.2009
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Assistance Field Supervisor
Department Of Agriculture
03.2007 - 10.2008
- Supervised field operations teams to complete projects within established timelines.
Education
High School Diploma -
Chartered Institute of Procurement And Supply
Wales UK08.2020
BBA - Business Administration And Management
CIML Business School
New Mexico04.2016
High School Diploma -
International Business College
The Gambia07.2011
Skills
- Team Oriented
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent oral, written and norma verbal communication skills
- Good negotiation, persuasion and presentation skills
- Sales and Marketing Skills
Additional Information
REFRENCE
Name: Dr Eliyasa Dampha
Role: Assistant Profesor of Sociology
Eastern Gateway community College
Tel: +1 330 314 5624
Email: damphaeliyasa@gmail.com
Name: Alagie Camara
Role: Surgical Assistant
George Washington University Hospital
District of Columbia
Tel: +1 301 801 4718
Email: camaralie@yahoo.com
Timeline
Branch Manager
Zenith Bank
06.2023 - 01.2024
Head of Remittance Department
Zenith Bank
06.2018 - 06.2023
Operations Manager
Zenith Bank
01.2015 - 05.2018
Teller
Zenith Bank
08.2012 - 12.2014
Telephone Operator
Eco Bank
06.2012 - 07.2012
Waitress
GTS Bar And Restaurant
12.2010 - 04.2011
Receptionist
Omakan Hotel
07.2010 - 11.2010
Mail Processor
Action Aid International
12.2008 - 01.2009
Assistance Field Supervisor
Department Of Agriculture
03.2007 - 10.2008
High School Diploma -
Chartered Institute of Procurement And Supply
BBA - Business Administration And Management
CIML Business School
High School Diploma -
International Business College
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