Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Branch ManagerWork Type
Full TimeLocation Preference
On-SiteHybridRemoteLocation: Rocky Mount, US
Open to relocation: No
Open To Work
Alexis Fenner
Rocky Mount
Work Preference
Summary
Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work History
Branch Manager
Enterprise Holdings
Rocky Mount
01.2016 - Current
- Recruit and train new employees' different techniques of selling and overcoming objections while giving outstanding customer service.
- Direct all operational aspects including distribution, customer service, human resources, administration, and sales in accordance with company policy.
- Collaborate with the Area Manager, Senior Vice President, and eastern market to deliver maximum satisfactory service, growing the business, as well as working independently and maintaining quotas.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Provide punctual, efficient, and accurate service while selling and explaining products to customers as well as managing personnel hours and 2 offices including a staff of 24 while delivering maximum customer service.
- Complete monthly performance plan reviews with staff along with providing strategic options on how to exceed company and customer growth.
- Ensure accuracy and efficiency of operation, processing, and monitoring payments along with securing revenue by continuously monitoring client and insurance accounts.
- Ensure all customers have an exceptional experience and all employees are trained on following the ERAC guidelines to ensure quality customer services, meet sales quotas, and grow professionally.
- Stay abreast of competing markets and provide reports on market movement and penetration.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Address customer and employee satisfaction issues promptly.
Assistant Branch Manager
Enterprise Holdings
Greenville
01.2014 - 01.2016
- Demonstrated high performance skills with customers as well as managing a staff of 16 while navigating in a fast-paced environment.
- Marketed to corporate businesses, body shops, insurance companies to gain business relationships that would generate company growth within the eastern area.
- Collaborated with the Branch Manager to coordinate and complete special projects for companies such as Dodge, Thermo Fisher, Grady White Boats, Greenville Police Department, All State, Geico, Nationwide, etc.
- Recruited, assessed, and trained new employees delivering exceptional customer service in the area, as well as handling direct bill accounts, new corporate leads, and working accounts receivable to ensure no discrepancies.
- Developed a strong organizational plan to help manage daily operations in the branch as well as balancing personnel hours between 2 branches and managing a team of 16 employees.
- Managed direct expenses and operating costs associated with three branches and generated more revenue by growing the fleet size in the branch.
- Monitored the employees progress throughout the customer service delivery process.
- Documented service delivery and case progress in the case management system as required by agency policy.
- Implemented Dual Customer Approach (DCA) programs, networked, and communicated effectively with collaborating partners such dealerships, businesses, and insurance agents to enhance growth and evolving profit.
Management Trainee
Enterprise Holdings
Wilson
04.2013 - 01.2014
- Communicated efficiently internally and externally by ensuring customers were aware of the rental process while providing superior customer service.
- Managed underwriting and qualifying applicators towards the rental process dependent upon the rental classification.
- Efficiently worked with insurance companies and outside organizations to gain additional fleet and customers while exceeding expectations of the company.
- Managed customer daily rental, budgeting, and followed insurance guidelines along with ongoing contact with insurance adjusters to ensure maximum service for customers in rentals.
- Continuously maintained high-performance sales and customer satisfaction by following company guidelines.
Education
Bachelor of Science - Business Administration
North Carolina Wesleyan University
Skills
- Management
- Employment Development
- Communication
- Human Resources
- Team Oriented
- Professionalism
- Problem-Solving
- Decision-Making
- Strategic
- Innovative Thinking
- Accounts Receivable
- Excellent Customer Service
- Budgeting/Payroll
- Sales
- Adaptability
Timeline
Branch Manager
Enterprise Holdings
01.2016 - Current
Assistant Branch Manager
Enterprise Holdings
01.2014 - 01.2016
Management Trainee
Enterprise Holdings
04.2013 - 01.2014
Bachelor of Science - Business Administration
North Carolina Wesleyan University