Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tie Pazos

Hawthorne,CA

Summary

Dynamic professional with a proven track record at Coffee Commissary, excelling in client relations and issue resolution. Recognized for enhancing team productivity and maintaining high standards of service. Proficient in Apple technology, I effectively manage tasks while fostering positive customer relationships, ensuring satisfaction and loyalty.

Overview

12
12
years of professional experience

Work History

Lead Barista

Coffee Commissary
2018.03 - Current
  • Ensured accurate inventory to fulfill customer needs.
  • Leveraged communication to enhance teamwork and increase output.
  • Maintained organized workspace, following health and safety standards.
  • Addressed customer issues promptly, preserving good relationships.

Fashion Assistant Intern

Usama Ishtay
2024.07 - 2024.11
  • Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
  • Reduced garment production time by assisting with pattern drafting, sample sewing, alterations, and quality control checks.

Customer Support Frontline

Oi Soluções LTDA / Contax
2014.01 - 2015.04

Oi provides wireless communications services, including voice, text, and data, as well as smartphones, tablets, wearables, and home broadband.

  • Addressing customer inquiries, resolving complaints, and providing information about products or services.
  • Possessing a strong understanding of the products or services being offered and being able to articulate their value to potential customers.
  • Building and maintaining positive relationships with customers by providing excellent service and follow-up.
  • Maintaining accurate and detailed records of all customer interactions and sales data using designated systems.

Education

High School Diploma -

Colégio Souza Leão
Recife, PE - Brazil
12.2012

Skills

    Client relations

    Issue resolution

    Task prioritization

    Reliability and dependability

    Effective time management

    Proficient in Apple technology

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Fashion Assistant Intern

Usama Ishtay
2024.07 - 2024.11

Lead Barista

Coffee Commissary
2018.03 - Current

Customer Support Frontline

Oi Soluções LTDA / Contax
2014.01 - 2015.04

High School Diploma -

Colégio Souza Leão
Tie Pazos