Tieara Bell

• Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls related to specialized service services
• Ensures that every provider is shown respect and kindness, and that all questions are thoroughly answered to ensure a high-level of customer satisfaction and loyalty
• Identifies any evaluate appropriate data to determinant implement the appropriate course of action to resolve the complaint or coordinate service recovery
• Follows established procedures to meet provider needs and successfully enhanced the companies’s brand, recognition and competitive advantage in the industry
• Handles the entering of questions regarding claims
• Communicate effectively with diverse work units and relevant organizational department to ensure that issues are properly and quickly resolve

Scheduled, confirmed, and rescheduled dental appointment

Provided exceptional customer service to patients via phone

Verified Insurnace eligibility, explained, treatment plans, and collected co-pays

Maintain accurate, patient records and updated dental management systems

Handle patient concerns professionally while ensuring confidentiality and HIPAA compliance