Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIEGAN R. YORK

Washington,DC

Summary

  • Seeking to become an Investigator Public Defender Apprentice with the Office of the Public Offender to establish a long-term commitment with the agency while continuing to obtain an education in social work.
  • Strong organizational skills seasoned in conflict resolution.
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude client service expert
  • Adaptive team player active listening skills

adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Offering strong skills in case file management, scheduling and assistance with all job related proceedings. Organized to handle a high-intensity workload. As someone with an anxiety disorder and studying social work I am committed to maintaining positive communications and relationships with clients. Excellent case management, recordkeeping and problem-solving capabilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Dedicated with knowledge of service delivery and proven multitasking abilities. Personable case developer committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies affiliated with the HRA. Excellent case management, recordkeeping and problem-solving capabilities. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated investigator with collaborative approach to patient care and skill development. Results-oriented client advocate with personalized care program planning and execution.

Overview

10
10
years of professional experience

Work History

Homeless Shelter Volunteer

The Mint Project
03.2021 - Current
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Became strong advocate for Black LGBTQ youth reform.

Food Bank Volunteer

DC Central Kitchen
07.2020 - Current
  • Packaged up nonperishable food items for food bank visitors.
  • Assisted visitors to pick out food items from donations.
  • Facilitated positive client experiences by attentively addressing concerns or questions for those with mental disabilities during visits.

Guest Public Speaker

Washington Lawyers Committee
06.2022 - 06.2022
  • Presented information regarding discriminatory acts against marginalized communities in Washington, D.C. to groups of paralegal and attorneys. .
  • Implemented my own personal stories and experiences into speeches to make information more attainable.
  • Researched material extensively before writing informative speeches.
  • Worked closely with Catherine Cone, lead attorney to ascertain information that needed to be discussed in presentation.
  • Tailored presentations to diverse and marginalized audiences, ensuring relevance and understanding of the subject matter.

Guest Service Agent

Holiday Inn Capitol
04.2016 - 09.2016
  • Maintained up-to-date knowledge of hotel policies regarding payments, guests expectations and resolving guests needs/issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.

Guest Service Agent/Night Audit

Courtyard BY Marriott
03.2014 - 06.2014
  • Created new processes and systems for increasing customer service satisfaction.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing guest service duties, product assistance and cleaning.

Education

Associate of Science - Criminalistics And Criminal Science

University of Maryland - College Park
College Park, MD
07.2024

G.E.D. - Liberal Arts And General Studies

Heritage High School
Lynchburg, VA
07.1996

Skills

  • Forms
  • Mail
  • Policies
  • Processes
  • Speaking
  • Conflict and complaint resolution
  • Community Networking
  • Mental health awareness

Timeline

Guest Public Speaker

Washington Lawyers Committee
06.2022 - 06.2022

Homeless Shelter Volunteer

The Mint Project
03.2021 - Current

Food Bank Volunteer

DC Central Kitchen
07.2020 - Current

Guest Service Agent

Holiday Inn Capitol
04.2016 - 09.2016

Guest Service Agent/Night Audit

Courtyard BY Marriott
03.2014 - 06.2014

Associate of Science - Criminalistics And Criminal Science

University of Maryland - College Park

G.E.D. - Liberal Arts And General Studies

Heritage High School
TIEGAN R. YORK