TIEISHA GREEN
Fredericksburg,VA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Elevance Health-Anthem
10.2022 - Current
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Resolved concerns with products or services to help with retention and drive sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Collections Specialist
CU Collections
01.2019 - 02.2022
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Analyzed customer financial records to determine appropriate payment plan.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Achieved performance goals on consistent basis.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Used skip tracing and other techniques to locate debtors.
Education
Associate of Applied Science - Administrative Support Technology - General Office
01.2024
Skills
- Client Meetings
- Organ Transplantation
- Conflict Mediation
- Accounts Payable and Accounts Receivable
- Trained in Salesforce
- Brand Representation
- Call Volume and Quality Metrics
- Cultural Awareness
- Problem Resolution
Accomplishments
Brand Ambassador for Healthy families
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Representative - Elevance Health-Anthem
10.2022 - Current
Collections Specialist - CU Collections
01.2019 - 02.2022
Danville Community College - Associate of Applied Science, Administrative Support Technology - General Office
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