Tien Cao
Union City,CA
Summary
Proactive professional skilled in guest relations and upselling, with strong time management and problem-solving abilities. Recognized for reliability and adaptability, quickly learning and applying new skills to enhance team performance and support organizational growth.
Overview
1
1
Language
7
7
years of professional experience
Work History
Producer
Farmers Insurance Agency
San Ramon
06.2026 - Current
- Mentored junior staff, fostering skill development and enhancing team performance.
- Build and maintain relationships with prospective and existing clients.
- Contact and follow up with leads provided by the agency.
- Prospect for new business through referrals, networking, community involvement, and other outreach
- Ask questions to understand customer needs and recommend appropriate coverage.
- Prepare quotes, present solutions, and close sales.
- Educate clients about their insurance options.
Salesperson
Mercedes Benz Stevens Creek
Santa Clara, CA
10.2023 - 10.2024
- Providing excellent customer service and growing company revenue. Answer potential customer questions and follow-up call questions. Meet and exceed sales quotas. Works well with others. Suggest vehicles based on customers' wants and needs. Maintaining and enhancing the quality of customer service.
- Interacted with clients and teams to foster collaboration and communication.
- Researches competitor’s products, changes in pricing, leasing program, marketing, in order to maintain competitiveness within the Bay Area.
- Expected to be detail-oriented, consistent sales unit, positive and outgoing personality.
- Researches competitor’s products, changes in pricing, leasing program, marketing, in order to maintain competitiveness within the Bay Area.
- Maintains high customer satisfaction index after sale, relationship with current clients, referral and repeat clients.
Salesperson
Mercedes Benz San Jose
San Jose, CA
10.2022 - 10.2023
- Followed sales process, including interview, needs assessment, qualifying questions, and test drives, to successfully close deals.
- Employed assertive communication skills to drive successful sales closures.
- Manage purchase process to create win-win for client and dealer to close the sale.
- Persuading client with financial options, front-end products, and back-end products.
- Maintained communication with existing customers through various channels to foster relationships and support repeat business.
Sales Associate
Autonation
Fremont
12.2019 - 10.2022
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted customers in product selection, ensuring alignment with their needs and preferences.
- Maintained knowledge of new inventory, contributing to informed sales recommendations.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Trained new associates on sales techniques and company policies to ensure consistency in service delivery.
- Implemented strategies for upselling products, enhancing customer experience while increasing revenue potential.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
John F Kennedy High School
Fremont06-2010
Skills
- Negotiation
- Technical proficiency
- Excellent Communication Skills
- Bilingual Communication
- Effective communication
- Digital literacy
- Empathy in interactions
- Quick Learner
- Client relationship management
- Computer Literate
- Speaks multiple Languages
- Patience with Others
Accomplishments
- Extremely efficient at handling unsatisfied customer
- Able to work under extreme stress and pressure
Languages
Vietnamese
Native or Bilingual
Timeline
Producer
Farmers Insurance Agency
06.2026 - Current
Salesperson
Mercedes Benz Stevens Creek
10.2023 - 10.2024
Salesperson
Mercedes Benz San Jose
10.2022 - 10.2023
Sales Associate
Autonation
12.2019 - 10.2022
High School Diploma -
John F Kennedy High School