Java, C ,C, HTML, Python, CSS, Scala, PHP, NodeJS, ReactJS, JavaScript, Bootstrap, MATLAB
Tien Ly
San Jose,California
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
2
2
Languages
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Assistant Store Manager
McDonald's Restaurant
San Jose, California
01.2019 - 08.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
IT Support Specialist
San Jose State University Bursar's Office
San Jose, United States
01.2018 - 12.2018
- Answering phones and providing correspondence to the campus community and public
- Aiding with login issues such as: SJSUOne, Password Reset, Wi-Fi Connectivity, MySJSU, SJSU email, Canvas
- Assisting with downloading and installing software found on Software Downloads
- Communicating with students regarding general questions, account issues, homework issues, or computer problems
Education
Bachelor of Science - Computer And Information Sciences
San Jose State University
San Jose, CA 08.2017 - 12.2019
No Degree - Computer And Information Sciences
Evergreen Valley College
San Jose, CA 08.2014 - 06.2017
Skills
Goals and performance
Relationship building and management
Agile Workflow
Technical Support
Problem-solving
Troubleshooting
Database development
HTML and XML
Software applications
Customer experience
Microsoft Office Suite
Database Management
Staff Scheduling
Software
MySQL, Microsoft Office, Pine Script, thinkScript
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
McDonald's Restaurant
01.2019 - 08.2021
IT Support Specialist
San Jose State University Bursar's Office
01.2018 - 12.2018
Bachelor of Science - Computer And Information Sciences
San Jose State University
08.2017 - 12.2019
No Degree - Computer And Information Sciences
Evergreen Valley College
08.2014 - 06.2017