Tien Nguyen
Boston,MA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Brigham's & Women's Hospital
06.2022 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Licensed Nail Technician
Miniluxe
09.2019 - 07.2023
- Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
- Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
- Streamlined appointment scheduling for improved customer experience, managing bookings efficiently and minimizing wait times.
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Educated clients on proper nail care techniques, recommending appropriate at-home maintenance products for long-lasting results.
- Boosted retail sales by effectively promoting salon''s product line to clients based on individual needs and preferences.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Marketing Assistant
INET
07.2013 - 07.2014
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
Coffee Shop Manager
G5 Coffee
03.2011 - 07.2014
- Enhanced customer satisfaction by implementing efficient ordering and payment systems.
- Increased employee retention through effective training programs and team-building initiatives.
- Streamlined inventory management for optimized stock levels and reduced waste.
- Developed strong relationships with vendors, securing better pricing and delivery terms.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Recruited, hired and trained baristas to handle workload with quality service.
Education
Associate of Arts - Nursing Program
Bunker Hill Community College
Charlestown, MA12.2025
No Degree - Medical Assisting
Bunker Hill Community College
Charlestown, MA09.2021
Skills
- Grooming and Bathing Assistance
- Quality Assurance Controls
- Family Support and Assistance
- Wound Care
- Feeding Assistance Expertise
- Catheter Change and Preparation
- Medical Procedures Understanding
- Medical Office Administration
- Active Listening
- Critical Thinking
- Quick Problem Solver
Certification
- CPCT/A - Patient Care Technician/Assistant
- NCPCT - Patient Care Technician
Timeline
Certified Nursing Assistant
Brigham's & Women's Hospital
06.2022 - Current
Licensed Nail Technician
Miniluxe
09.2019 - 07.2023
Marketing Assistant
INET
07.2013 - 07.2014
Coffee Shop Manager
G5 Coffee
03.2011 - 07.2014
Associate of Arts - Nursing Program
Bunker Hill Community College
No Degree - Medical Assisting
Bunker Hill Community College
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