Tien Nguyen
Houston,TX
Summary
Motivated Professional with 7+ years of experience in Financial and Customer data management. Collaborates effectively with multi-functional roles to identify and leverage areas for improvement. Bringing comprehensive understanding of warehouse operations and documentation needs. Exceptional team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Senior Service and Sales Manger
First Citizens Bank
01.2021 - Current
- Managing high volume of clients in need of treasury management services.
- Prepare proposal for new and existing clients and assisted in implementing all TM services to ensure a smooth transition.
- Prepare TMS products to present the impacts of Positive Pay, ACH Positive Pay, Reverse Positive Pay.
- Performed periodic reviews of operational processes in order to identify areas to prevent customers being a victim of fraud.
- Specialize in increasing cash flow, financial analysis, implementing treasury management services effectively, and fostering client relationships.
Lead Teller
Wells Fargo
01.2017 - 01.2021
- Managed daily bank operations by processing customer transactions and providing exceptional customer service
- Recognized and prevented fraudulent activities and suspicious transactions
- Mentored and trained new tellers on bank procedures and customer service standards
- Introduced customers to other bank team members to help meet financial needs
- Developed and implemented strategies to increase sales and profitability
- Analyzed market trends and competitor activities to create competitive advantages
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Super Wash
01.2010 - 01.2017
- Developed and implemented strategies to increase sales and profitability.
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High School Diploma -
Central Medical Magnet High School
Beaumont, TX05-2012
Skills
- Critical Thinking
- Professional Relationships
- Microsoft Office
- Problem Solving
- Customer Service
- Time Management
- Project Management
- High Understanding of Financial, Operational, and Managerial
- Operating Systems
- Client Relationship Management
- New Business Development
- Sales team training
- Pipeline Management
Awards
- 2019 Community Bank Golden Spoke Champion - Exceptional Service & Outstanding Performance, Top 4th Percentile Regional Award, Wells Fargo Bank
- 2018 Branch Team Member Semi Annual Recognition Q1-Q4 2018, Regional Award
Timeline
Senior Service and Sales Manger
First Citizens Bank
01.2021 - Current
Lead Teller
Wells Fargo
01.2017 - 01.2021
General Manager
Super Wash
01.2010 - 01.2017
High School Diploma -
Central Medical Magnet High School