Tienina Dupree, MBA, BBA, CPC
New York,USA
Summary
Strategic, creative and multi-talented with a successful track record of leading operations teams to success. Seeking to leverage my organizational skills and problem-solving abilities in healthcare administration. Twenty-six years of experience in financial reporting expertise and patient account receivables to drive revenue with a solid track record. Results-driven with an extensive background in healthcare finance and leadership. Expertise in developing and implementing policies and procedures to improve operational efficiency and financial performance.
Overview
2025
2025
years of professional experience
Work History
Revenue Cycle Manager
Montefiore Hospital
Bronx, NY
07.2023 - Current
- Company Overview: - Department of Neurology
- Leverage big data analytics to identify gaps in revenue cycle management, implementing corrective measures that boost year-on-year revenue by 36%
- Directed an initiative to identify and rectify billing inconsistencies, which recovered $300,000 in lost revenue for fiscal year 2023
- Increased in first four months cash collections by $700,000 dollars and total charges entered exceeded the prior year by over $1.5M
- Spearheaded an initiative to improve patient billing processes leading to a 50% reduction in last minute eligibility and authorizations
- Handle credentialing and paperwork for all new providers enrollment with Medicaid and Medicare enrollment
- Direct and manage a team of 10 employees in the revenue cycle department consistently achieving performance goals and maintaining a high employee retention rate of 90%
- Direct analytical frameworks that increased the accuracy of revenue forecasting by 35%
New York, NY
05.2023 - 07.2023
- Monitored charges and payments for hospital billing including billed claims for lab services, medical equipment and supplies, different specialties and etc
- Validated revenue codes with regards to reimbursement, compliance, claim submission, medical necessity
- Simplified the claims submission process through automation which increased clean claim rates by 40% and expedited reimbursement
- Monitored unbilled accounts and verified and reviewed contractual, bad debt write-offs, collections recovery 30% in first year
- Directed the revenue cycle management team, reducing claim denials by 20% through strategic improvements in billing procedures
- Designed and executed targeted training programs that enhanced staff productivity by 25% effectively addressing complex issues
Revenue Cycle Manager
Mount Sinai Health System
New York, NY
10.2022 - 05.2023
- Company Overview: - Department of Orthopedics
- Monitored unbilled accounts and verified and reviewed contractual, bad debt write-offs, collections recovery 30% in first year
- Directed the revenue cycle management team, reducing claim denials by 20% through strategic improvements in billing procedures
- Directed and executed targeted training programs that enhanced staff productivity by 25% effectively addressing complex issues
- Effectively managed and monitored multi-million-dollar A/R, bad debts, and payer regulations for orthopedics, PT/OT, MD and DME/Orthotics
- Directed and maintained productive relationships with payers which resolved outstanding disputes and increased revenue 15% from renegotiated rates
- Fostered a collaborative environment with the clinical staff to ensure seamless charge capture, enhancing claim validation processes and reducing denial by 35%
- Implemented monthly calls with all locations, reviewing total charges, visits, cash collections, gross collection rates, charge lags, denial categories/percentages, AR Days
Revenue Cycle Manager
Columbia Presbyterian Medical Center
New York, NY
08.2021 - 10.2022
- Company Overview: - CRO Billing Office
- Developed and executed new revenue recognition strategies that increased monthly collections by 40% enhancing the overall financial stability of the department
- Revamped the entire billing process to minimize errors and streamline operations, resulting in a 15% reduction in claim denials and recouping over $500,000 within the first year
- Championed the development and adoption of revenue cycle metrics, leading to a 25% enhancement in claim processing speed
- Facilitated cross-departmental collaborations that reduced entry errors by 30% and streamlined billing process
- Developed a consistent and coordinated billing model to sustain or improve financial performance with 15 direct reports
- Successfully managed the revenue cycle process for multiple healthcare sites, including patient registration, billing, collections, and accounts receivable
Revenue Cycle Manager
Mount Sinai Health System
New York, NY
- 01.2021
- Company Overview: - Department of Psychiatry
- Spearheaded the implementation of a new billing system, resulting in improved efficiency and accuracy
- Collaborated with various departments to ensure the accuracy and timeliness of patient billing and collections
- Developed and implemented a compliance program to ensure adherence to all applicable laws and regulations
- Researched and analyzed industry trends and changes to ensure compliance with all regulations
- Ensured compliance with HIPAA and other applicable laws in the management of patient records and accounts receivable
- Developed and implemented strategies to reduce outstanding accounts receivables, resulting in a 20% reduction in collection time
- Prepared monthly, quarterly, and annual reports on the performance of the revenue cycle process
- Monitored and managed department performance, including productivity, accuracy, and customer service
Revenue Cycle/Practice Manager
Columbia Presbyterian Medical Center
New York, NY
01.2015 - 01.2015
- Company Overview: - Liver Transplant
- Prepared monthly, quarterly, and annual reports on the performance of the revenue cycle process
- Monitored and managed department performance, including productivity, accuracy, and customer service
- Liaised with other departments to ensure effective collaboration
- Oversaw the development of new policies and procedures to enhance operational efficiency
- Provided leadership and direction in a fast-paced environment
- Resolved conflicts between staff and management to maintain a harmonious work environment
Education
MBA - Health Services Administration
Monroe College
Bronx, NY12-2022
BBA - Health Services Administration
Monroe College
Bronx, NY04-2021
High School Diploma -
High School For Environmental Studies
New York, NY 06-1998
Skills
- Medical Software: Epic, Crown, Cubes, Eagle, API LaborWorkx, Sinai Central, IGreentree, Cognos Reporting, BI Portal, BI Launch Pad, Cogito, Informatics
- Performance Metrics
- Institutional Billing
- Professional Billing
- Data Analytics
- Team Building Leadership
- Adaptability and Flexibility
- Procedure Optimization
- Denial Resolution
- Prioritizing and Planning
- Revenue Management
- Compliance Review
- Strategic Decision-Making
- Creativity
- Visionary Leadership
Accomplishments
· Directed the implementation of a new EHR system at Mount Sinai health System, improving coding accuracy and increasing overall revenue.
· Established an efficient document database during my first 45 days in Montefiore, reducing lag time by 35% and improving overall efficiency.
· Recovered lost Revenue - Initiated and managed billing accuracy project at Montefiore Hospital that recovered $300,000 in revenue.
· Implemented and led a 70% rise in revenue by concluding a contract with an external coding consultant and establishing an in-house team of three certified coders. This enhanced the quality of work, cut expenses, and boosted the reimbursement of accounts receivable.
Timeline
Revenue Cycle Manager
Montefiore Hospital
07.2023 - Current
05.2023 - 07.2023
Revenue Cycle Manager
Mount Sinai Health System
10.2022 - 05.2023
Revenue Cycle Manager
Columbia Presbyterian Medical Center
08.2021 - 10.2022
Revenue Cycle/Practice Manager
Columbia Presbyterian Medical Center
01.2015 - 01.2015
Revenue Cycle Manager
Mount Sinai Health System
- 01.2021
MBA - Health Services Administration
Monroe College
BBA - Health Services Administration
Monroe College
High School Diploma -
High School For Environmental Studies
Similar Profiles
Narine DuncanNarine Duncan
Patient Care Technician at Montefiore HospitalPatient Care Technician at Montefiore Hospital
Jacqueline RodriguezJacqueline Rodriguez
Registered Nurse at Montefiore HospitalRegistered Nurse at Montefiore Hospital
Samantha OliverSamantha Oliver
Registered Nurse at Montefiore HospitalRegistered Nurse at Montefiore Hospital
Gambo BawaGambo Bawa
CNA at Montefiore HospitalCNA at Montefiore Hospital
Sonia LebowitzSonia Lebowitz
Clinical Research Coordinator, Leukemia at Memorial Sloan Kettering Cancer CenterClinical Research Coordinator, Leukemia at Memorial Sloan Kettering Cancer Center