Tiera Bamberg
Arlington,Texas
Summary
Assistant Manager at FedEx Office bringing data accuracy, process control, and careful issue resolution from a fast-paced retail print environment. Supports high-volume work by checking urgent orders before delivery, keeping information organized, and catching problems early to protect quality.
Overview
1
1
Language
12
12
years of professional experience
Work History
Assistant Manager
FedEx Office
03.2019 - Current
- Handle 30+ customer interactions per day while balancing service quality, store priorities, and professional communication.
- Oversee daily team tasks and delegate coverage to keep store operations organized and on track.
- Coach team members on service standards, communication, and workflow consistency to strengthen performance.
- Manage financial deposits with accuracy and attention to cash handling procedures.
- Support a customer experience that exceeds expectations through prompt problem-solving and steady front-line service.
- Maintain organized daily operations and assist with inventory control to keep materials available for customer needs.
Lead Consultant
FedEx Office
07.2017 - 03.2019
- Handled multiple customer orders per shift while balancing urgent print requests and daily service targets.
- Managed multiple large print jobs daily in Microsoft Office and Excel while meeting urgent due dates.
- Quality-checked completed orders before delivery to maintain accuracy and customer satisfaction.
- Resolved machine and software malfunctions by troubleshooting issues quickly and communicating status clearly to customers.
Team Member
FedEx Office
05.2016 - 07.2017
- Resolved 100% of customer requests through prompt follow-up and clear, professional communication.
- Handled multiple customer interactions per shift while meeting store service standards at the counter.
- Operated printing, binding, and copying equipment to complete customer orders accurately and on time.
- Used Microsoft Office and Microsoft Excel to track daily store tasks, orders, and customer follow-up.
- Completed delegated tasks efficiently while balancing multiple customer needs and store priorities.
- Maintained organization across work areas, supplies, and inventory to support smooth store operations.
- Supported daily store goals by staying flexible, reliable, and responsive to changing customer demands.
Server/Bartender
Mellow Mushroom
01.2015 - 03.2016
- Upsold food and beverage items to improve guest experience and support higher check totals.
- Coordinated with kitchen staff to keep orders moving and reduce delays during busy service periods.
- Maintained organization across tables, drink stations, and receipts to keep service accurate and efficient.
- Communicated clearly with guests and teammates to resolve requests and keep service consistent.
- Supported smooth front-of-house flow by multitasking across ordering, delivery, and payment tasks.
Education
Business Management
Western Governors University
Millcreek, UT12-2027
High School Diploma - undefined
Mineola High School
Mineola, TX06-2013
Skills
- Microsoft Office
- Microsoft Excel
- Customer service
- Professional communication
- Organization
- Team supervision
- Employee coaching
- Cash handling
- Inventory control
- Customer experience management
LANGUAGES
Fluent in English
Timeline
Assistant Manager
FedEx Office
03.2019 - Current
Lead Consultant
FedEx Office
07.2017 - 03.2019
Team Member
FedEx Office
05.2016 - 07.2017
Server/Bartender
Mellow Mushroom
01.2015 - 03.2016
High School Diploma - undefined
Mineola High School
Business Management
Western Governors University