Tiera Redd
Summary
Customer Experience Associate of 13 years bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Experience Associate
Compass Group Management
08.2015 - Current
- Ability to type and talk at the same time in a fast paced environment.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Asked customers questions to determine, verify and solve common problems.
Customer Experience Specialist
Xfinity Center
02.2009 - 09.2014
- Asked customers questions to determine, verify and solve common problems.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Process customer payments as required.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC09.2024
Skills
- Strong Computational Skills
- Call Control
- Microsoft Office
- High-Volume Environments
- Trained in Salesforce
- Customer Retention Strategies
- Livechat Messaging
- Quality Control Standards
- Help Desk
- Cobrowse
- Time Management
- Brand Experience
Timeline
Customer Experience Associate
Compass Group Management
08.2015 - Current
Customer Experience Specialist
Xfinity Center
02.2009 - 09.2014
Bachelor of Science - Information Technology
Strayer University
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