Zoe Petitjean
Rayne,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Conduent
08.2022 - Current
- Documented customer interactions in internal database to maintain customer service history details.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Volleyball Coach
Rice City Volleyball Club
11.2018 - Current
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Prepared athletes for special competitions and tournaments.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Behavioral Health Associate
Vermillion Behavioral Health Systems
06.2021 - 12.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Nurse Intern
Abbeville General Hospital
09.2019 - 08.2021
- Monitored patient vital signs and reported any changes to nursing staff.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Recorded vital signs and intake and output of patients and documented information in EPIC.
Education
Associate of Applied Science - Nursing
Louisiana State University At Eunice
12.2024
High School Diploma -
Notre Dame High School
Crowley05.2017
Skills
- Strong Computational Skills
- Ability to Be Flexible
- Conflict Resolution Techniques
- Escalation Procedures
- Medical Terminology Knowledge
- Patient Health Information Privacy
- Sustainable Energy
- Special Assignments
Timeline
Customer Experience Associate
Conduent
08.2022 - Current
Behavioral Health Associate
Vermillion Behavioral Health Systems
06.2021 - 12.2022
Nurse Intern
Abbeville General Hospital
09.2019 - 08.2021
Volleyball Coach
Rice City Volleyball Club
11.2018 - Current
Associate of Applied Science - Nursing
Louisiana State University At Eunice
High School Diploma -
Notre Dame High School
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