Tiera Trimmell
Wichita,KS
Summary
Reliable teller consistently delivers exceptional customer service while efficiently handling various banking transactions. Expertise in cash management, loan processing, and account maintenance ensures a seamless customer experience. Strong track record of working under pressure with accuracy and efficiency. Valuable experience in sales of credit cards, HELOCs, mortgages, CDs, inputting data into excel sheets, and loans, as well as upgrading accounts to best meet customers' needs.
Overview
2
2
years of professional experience
Work History
Universal Banker
Legacy Bank
09.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Processed requests for service from internal and external customers.
Bank Teller
Equity Bank
05.2023 - 08.2024
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
- Greeted customers with professionalism and friendly and courteous demeanor
- Resolved customer complaints in a timely manner while maintaining the highest level of professionalism
- Answered customer questions regarding account information, transaction processing and fees
- Developed strong relationships with customers to ensure repeat business
- Demonstrated proficient knowledge of bank products and services to meet customer needs
- Complied with BSA, CRA, fair lending, and other compliance issues as required by policies and procedures
- Assisted customers with opening new accounts, applying for loans and resolving disputes
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Recommended beneficial products and services to customers, consistently exceeding daily goals.
- Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings.
- Boosted revenue through consistent promotion of bank products.
Education
HIGH SCHOOL DIPLOMA -
Maize South High School
Wichita, KS05.2022
Skills
- Sales
- Financial Transactions
- Cash counting
- Customer Needs Assessment
- Financial software
- Money Handling
- Investment product sales
- Product Promotion
- Revenue Growth
- Loans
Additional Information
In my free time I have fed the homeless, I have participated in RealityU with Equity Bank teaching middle schoolers how to budget and use money properly.
Timeline
Universal Banker
Legacy Bank
09.2024 - Current
Bank Teller
Equity Bank
05.2023 - 08.2024
HIGH SCHOOL DIPLOMA -
Maize South High School