Tierany Layton
Jacksonville,FL
Summary
Compassionate customer service professional with a strong background in fast-paced environments and personal care services. Skilled in delivering quality service, managing responsibilities independently, and fostering positive relationships with clients. Seeking to leverage communication and problem-solving abilities in a role dedicated to supporting families and communities.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Nail Technician
Nicky's Beauty Bar
Starke, Florida
04.2021 - Current
- Provided nail care services including manicures and pedicures at a busy beauty bar.
- Assisted clients in selecting nail designs and colors according to their preferences.
- Managed appointments and provided services punctually to enhance client satisfaction.
- Built and maintained positive client relationships through attentive and communicative service.
- Ensured cleanliness and sanitation of tools and workstations for client safety.
- Managed various tasks efficiently in a fast-paced environment. while paying attention to detail.
- Demonstrated professionalism and patience while working with diverse clients.
Package Handler
UPS
Jacksonville, Florida
09.2020 - 12.2021
- Sorted packages by delivery routes and destination requirements to ensure timely deliveries.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Operated conveyor systems to efficiently move packages through processing areas.
- Executed tasks with speed and accuracy in a busy environment.
- Collaborated with team members to meet daily package processing goals.
- Collaborated with team to accurately complete loads on time, ensuring operational efficiency.
- Followed safety protocols to minimize risks during package handling operations.
- Maintained a clean and organized work environment for safety compliance.
- Maintained attention to detail while handling assigned responsibility.
Customer Service Associate
RaceTrac
Jacksonville, Florida
06.2018 - 11.2019
- Handled cash register operations accurately during peak times.
- Assisted customers with purchases, questions, and general needs.
- Provided friendly and professional customer service in a fast-paced environment.
- Executed tasks to enhance team operations and customer satisfaction.
- Demonstrated dependability in tasks, communication, and problem-solving, contributing to a reliable customer service environment.
- Collaborated with team members while independently completing tasks to ensure efficient service delivery.
- Followed policies and procedures to meet or exceed established performance requirements.
- Maintained store cleanliness and organized merchandise displays.
Education
Associate of Arts - Social Work
Florida State College
Jacksonville, FL05-2026
Skills
- Client consultations
- Health and safety regulations
- Customer service
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Problem solving
- Conflict resolution
- Professionalism
- Relationship building
- Nail art design
Certification
- Esthetician
Timeline
Nail Technician
Nicky's Beauty Bar
04.2021 - Current
Package Handler
UPS
09.2020 - 12.2021
Customer Service Associate
RaceTrac
06.2018 - 11.2019
Associate of Arts - Social Work
Florida State College