Tiereney Eaton

• Performed thorough quality assurance reviews of all bank transactions to ensure accuracy and compliance with internal policies and procedures
• Conducted detailed screenings of daily wire transfer data to ensure no Travel Rule violations and nested Third Party senders
• Identified and documented discrepancies or errors in transactional processes, including issues related to Travel Rule, REG E, UCC 4A, NACHA, REG J, REG CC and Compliance
• Prepared and presented comprehensive reports on QC findings, compliance status, and any related issues to management
• Recommended and implemented enhancements to processes and compliance controls to improve efficiency and reduce error rates
• Worked closely with compliance, operations, and legal teams to address complex issues and ensure adherence to regulatory standards
• Assisted in training and guiding team members on regulations and QC best practices

• Conducted Customer Due Diligence (CDD) on potential clients and performed moderate research and analysis of customer and transaction data.
• Completed periodic High Risk/Enhanced Due Diligence reviews and gathered documentation from account officers.
• Compiled information for senior management and advocated for Fintech clients with and without banking partners.
• Educated clients on regulatory requirements and implemented appropriate risk-based BSA programs, including CIP/KYC, licensing, and transaction monitoring.
• Reviewed client transactions for suspicious activity and submitted unusual activity reports to banking partners.
• Strengthened AML compliance through risk assessments and transaction monitoring.
• Provided AML training to colleagues, enhancing compliance understanding.
• Stayed updated on emerging financial crime trends, sharing insights for continuous improvement.

• Conducted Quality Assurance on fraud cases using Risk360, Aithent, and Actimize.
• Analyzed data to ensure timely and accurate submission of Suspicious Activity Reports (SARs) to FinCEN through discreet and batch filing.
• Performed monthly and yearly system audits.
• Documented late Electronic Incident Reports (EIRs), SARs, and identified process gaps.
• Collaborated with analysts and investigators to analyze issues and draw conclusions.
• Participated in BSA/AML/OFAC and fraud training to stay updated on laws, regulations, and FinCEN advisories.

• Reviewed daily reports on fraudulent and suspicious activity and conducted audits and risk assessments to protect credit union assets.
• Assisted customers involved in fraud and performed all Bank Secrecy Act duties, including filing Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs).
• Processed debit and credit dispute claims and resolved escalated customer complaints effectively.
• Delivered monthly training on the Bank Secrecy Act, fraud checks, and compliance updates to employees.
• Reduced check fraud losses through enhanced reviews and due diligence.
• Served as the regulatory subject matter expert for Reg E, Reg CC, and Reg DD.
• Managed two employees, overseeing time sheets, absence requests, and annual reviews.
• Sent 314(a) tracking lists to liaisons and reported positive matches to FinCEN.

• Communicated with customers regarding transactions on their accounts including overdrafts, fees, charges, and disputes
• Processed incoming and outgoing international and domestic wire transfers
• Processed all daily draft, ACH exceptions, and NSF reports
• Posted incoming ACH and wire transactions to the general ledger and performed end of the day balancing
• Assisted the accounting department with GL and balance inquiries
• De-escalated and resolved customer complaints with punctual, polite and professional service.

• Assisted customers in completing account and loan applications
• Processed member transactions such as deposits, withdrawals, and payments
• Assisted members with checking, ATM/Debit card, and ACH Fraud situations
• Cross- sold credit union products and services
• Provided support to customers experiencing issues with home banking