Tierica Holman
Killeen,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Patient Service Specialist III
Baylor Scott & White Health
Temple, TX
03.2020 - Current
- Coordinated appointment scheduling and maintained accurate patient records.
- Registering and checking in/out patients.
- Managed patient concerns and resolved issues to enhance patient satisfaction.
- Trained new team members on procedures and software systems for optimal performance.
- Led initiatives to standardize patient intake processes, reducing wait times significantly.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled patient concerns in person, via telephone and through in-basket messages.
- Actively participated in team meetings focused on improving workflows and enhancing overall clinic performance.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall clinic revenue by diligently collecting copayments and outstanding balances at the time of service.
- Conducted interviews and supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Provided excellent customer service to patients and medical staff.
- Coordinate and scheduled postoperative and postoperative appointments for multiple physicians.
Senior Sales Rep./ Management
Zenith Roofing Services & Christmas by Zenith
Fort Worth, Texas
06.2013 - 01.2020
- Led sales initiatives to drive revenue growth across roofing and holiday service sectors.
- Developed and maintained strong client relationships to ensure customer satisfaction and retention.
- Trained and mentored junior sales representatives, enhancing team performance and product knowledge.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Created compelling proposals that showcased unique selling points of company products or services.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Processed payroll and schedules for crew members.
- Lead generation
- Cold calls
- Inbound/outbound calls
Customer Service Rep./ Sales
Dream Credit USA
Fort Worth, Texas
02.2009 - 11.2012
- Provided product knowledge and support, enhancing customer experience and satisfaction levels.
- Sold business credit software and programs to existing business owners.
- led generation and appointment setting.
Education
Graduate -
Arlington Heights High
Fort Worth, TexasAssociate Degree - undefined
Jarvis Christian College
Hawkins, TexasSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Office administration
- Data entry proficiency
- Problem-solving
- Phone and email etiquette
- Training coordination
- Team leadership
- Registration and scheduling
- Punctual and hardworking
Affiliations
- Current Ambassador of the Hotel Association of Tarrant County
- Allied Member of Dallas BOMA
- Allied Member of The National Association of Church Facility Managers
Timeline
Patient Service Specialist III
Baylor Scott & White Health
03.2020 - Current
Senior Sales Rep./ Management
Zenith Roofing Services & Christmas by Zenith
06.2013 - 01.2020
Customer Service Rep./ Sales
Dream Credit USA
02.2009 - 11.2012
Associate Degree - undefined
Jarvis Christian College
Graduate -
Arlington Heights High