Tierney Gillispie
Memphis,TN
Summary
Detail-oriented customer service and administrative professional with 7+ years of experience in client communication, administrative support, high-volume call handling, data entry, and confidential information management. Experienced in responding to account inquiries, resolving payment-related concerns, maintaining accurate records, and following established procedures. Excited to bring a professional and welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Beauty Advisor
Sephora
02.2024 - Current
- Delivered shade matching and product demonstrations to support confident purchasing decisions.
- Advised clients on skincare, makeup, and fragrance selections aligned with individual needs.
- Built lasting client relationships through personalized service and follow-up recommendations.
- Processed transactions accurately using point-of-sale systems and payment procedures.
- Consulted clients with their consent by going onto their profile so we could use tools to personalize their visit and keeping products on record.
- Assisted clients through telephone support for questions and concerns on products and store operations
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
Human Resource & Administrative Assistant
Mean Green Cleaning
11.2019 - Current
- Maintained new and existing client relationships by providing excellent customer service
- Resolved questions, concerns, and complaints from vendors
- Responded to phone inquiries and ensured accurate message delivery
- Maintained cleanliness and upkeep of facilities
- Screened applications and scheduled first-level interviews
- Communicated to team any new protocols or policy changes from vendors
Tax Contact Rep. (Remote)
Internal Revenue Service
07.2023 - 12.2023
- Maintained knowledge and became familiar with the procedures and guidelines to best help taxpayers with any questions or concerns in regards to their account
- Resolved issues and concerns about payment errors and refund queries
- Ensured security measures and confidentiality regulations were in place when providing service to callers
- Collaborated with team to enhance service delivery and support for taxpayers
- Became acquainted with the functions and tools needed to help assist efficiently and accurately
- Entered taxpayer account information into database with precision and attention to detail
Education
Diploma -
Power Center Academy High School
Memphis, TN05-2021
Esthetics -
Goulds
Memphis,TN12-2024
Skills
- Proficient in Microsoft word, excel, and powerpoint
- Proficient in Google docs and slides
- Excellent and Clear Oral/ written communication skills
- Account management and payment operations
- Ability to stay composed and objective
- Scheduling Software experience
- Document management
- Data management
- Confidential information management
Timeline
Beauty Advisor
Sephora
02.2024 - Current
Tax Contact Rep. (Remote)
Internal Revenue Service
07.2023 - 12.2023
Human Resource & Administrative Assistant
Mean Green Cleaning
11.2019 - Current
Diploma -
Power Center Academy High School
Esthetics -
Goulds